Detailed Job Description
To deliver to agreed deadlines and to take responsibility for re-defining timescales and communicating to buyers and sellers, arranging viewings at mutually convenient times with appropriate buyers.Gain a working understanding of: - The Estate Agents Act 1979; The Consumer Protection Regulations 2008, Money Laundering Regulations 2010, Proceeds of Crime Act 2002.To register an applicant accurately, understanding the person’s requirements, assess their ability to purchase, offer suitable properties and persuade them to view where appropriate.To follow-up viewings, gaining potential buyers feedback about their opinion of a property and encouraging an offer. To provide accurate feedback to vendors promptly.To encourage and receive an offer to purchase, report to and advise selling clients appropriately, negotiate the best offer a buyer is willing to make and close the sale. Make necessary checks about the purchasers ability to proceed (check chains and funding verification) and instruct solicitors.Have a working understanding of the standard conveyancing process to include: receipt of instructions, searches, standard contract enquiries, mortgage offers, finance, exchange of contracts and completion.To monitor a sale from initial agreement, through exchange of contracts, to completion and handover of keys, liaising between seller, buyer and their respective legal advisers to ensure that appropriate progress is being made.To proactively canvass new business by post, telephone, e-mail, face-to-face in the office and in the field. Outbound sales calling is a key aspect of this role with relevant targets and league table results.To operate and understand the Jupix system and maintain and extract data from customer records. To seek opportunities to put customers in touch with other areas of the business to generate revenue and ensure a seamless customer experience. To introduce and explain the full service portfolio offered by Watsons. To look for opportunities to cross-sell within the business to increase performance within all Watsons’ departments as well as their own.To maintain accurate files in relation to all instructions, to ensure that all deadlines are achieved, to maintain the highest standards of service and procedure consistent with the needs of both client and employer, to meet all professional standards with regard to client confidentiality and conflicts of interest, and to manage client relationships in an efficient and courteous manner.To provide excellent customer service to all who come into contact with the Firm through its various activities in the property market; to represent the Firm in an honest and loyal fashion, to comply with the RICS Rules of Conduct and Bylaws, the NAEA rules and bylaws, and all Statutes governing the activities of Estate Agents.To adhere to all of the Internal Policies relating to the operation of the Firm (e.g. NAEA procedures, Agency computer protocols, employment law, health and safety issues) and thereby to deliver a professional and efficient service to the Clients of the Firm.