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Customer Service Apprentice

Futures Awarding Body (Awards and Qualifications) Ltd
Working in a busy the Awarding Body's admin office. Speaking on the phone and over email dealing with client queries.

Futures Awarding Body (Awards and Qualifications) Ltd - Employer

One of the UK’s most progressive awarding organisations A regulated awarding organisation, FutureQuals offers a comprehensive range of qualifications transferable across many industries/sectors.



12 months

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Job Summary

New Vacancy
Customer Service
Futures Awarding Body (Awards and Qualifications) Ltd

Detailed Job Description

Working in a busy awarding body admin office. The right candidate will possess an excellent telephone manner as you will be speaking to clients on the phone daily.


  • Answering telephone
  • Data inputting
  • Filing
  • Speaking to clients
  • Dealing with queries

Requirements and Prospects

Qualifications required

Skills required

  • Excellent communication skills
  • Good eye for detail
  • IT Skills

Personal Qualities

  • Confident
  • Reliable
  • Personable
  • Professional

Future prospects

Fantastic progression opportunities to different departments such as:

  • Quality Assurance Team
  • Qualification Team
  • End Point Assessment Team

Additional Information

Training provided

Full on the job training will be provided.

You will work towards a Customer Service Practitioner Level 2 qualification.

Mercia College - Learning Provider

Mercia College offer apprenticeships and traineeships across a range of various sectors. We are here to help you start your apprenticeship journey and they will support you every step of the way.

For more information about this vacancy please contact the provider Mercia College on 01332 332727 or email: (Ref ID:81086)
Mercia College


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