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IT Support Technician Apprentice

Software comes in different types for different users, for example there is the user interface; programming software; browsers; entertainment software, Start to learn more about software through an Apprenticeship! Baltic Training are pleased to be working with Pinnula to recruit an IT Support Technician Apprentice to join their experienced team based in Rotherham. Established for 9 years, Pinnula specialise in IT and business solution services including hardware, end point security and IT Support. Showcasing at impressive events such as the Southern Manufacturing show, Pinnula are now looking for a hardworking individual passionate about software to join their growing IT team!

Pinnula - Employer



15 months

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Job Summary

New Vacancy

Detailed Job Description

About Apprenticeships

A wise man once said, “The bigger the challenge, the bigger the opportunity to grow” Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and breakdown barriers. With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in a way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you’re looking to revolutionise the way you learn, you are looking for an apprenticeship.


You will be working alongside existing staff and be mentored and trained to carry out the following duties:

Providing technical support for software, accounts and ERP issues

Taking IT support calls and logging issues

Working with the programming and testing team

Software releasing and testing

Assisting with setting up and configuring hardware and IT Equipment

Salary, hours and benefits

£162 per week

Full time (37.5 hours per week) 8.30AM – 5.00PM

22 Holidays and bank holidays

Location and trave

lThis role is located in Rotherham Leeds near canklow recreation ground and is easily accessible via, all major public transport routes including the blue/purple tram and X1 Steel link and there is a free onsite car park for those who drive.

About Baltic Training

Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need.So that’s exactly what we help them to do. If this sounds like the role for you, apply now! When we receive your application, the Recruitment Consultant for your area will be in touch to guide you through the next stage of the application process. In the meantime if you want to get a head start on the other applicants expand you knowledge with the links provided!

Requirements and Prospects

Qualifications required

5 GCSE’s A-C grades, including Math’s and English

Passion for IT

Skills required

Excellent Customer Service Skills

Excellent Telephone manner

Experience with Software

Understanding of basic networking fundamentals

Ability to take direction from supervisor / management and execute work in an efficient manner

An understanding of hardware

Personal Qualities

Basic understanding of backups

Experience with Windows Operating Systems

Understanding of Networking / Routing

Future prospects

Upon completion of the 12 month programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further.

Additional Information

Training provided

Level 3 Advanced Apprenticeship in ICT

Level 3 Advanced Diploma in ICT Systems and Principles

Networking Fundamentals

Mobility and Device Fundamentals

Cloud Fundamentals

Coding and LogicBusiness Process

Level 2 Functional Skills (Literacy, Numeracy and ICT)

Baltic Training Services - Learning Provider

Baltic Training are an apprenticeship training provider focused on the IT and digital sector. They are the only apprenticeship training provider that offer a completely tech-focused, tech-driven training solution.
This is backed up by their passionate ethos of genuine care, as well as a partnership with one the world’s largest technology training providers.

For more information about this vacancy please contact the provider Baltic Training Services on 01325 731 050 or email: (Ref ID:81216)
Baltic Training Services

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