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Administrator - Sales trainee

Smiths Metal Centres
Working in a busy sales office, for a leading multinational metal stockholder, carrying out day to day Administration tasks which will develop the skills and knowledge needed for the apprentice to complete their qualification and secure employment.

Smiths Metal Centres - Employer

Stockist Distributor of Engineering Materials to various industries. Est. 1767, 250 Employees. Turnover, Circa. £70 Million.

Local Service Centre - Redruth covers Cornwall and South Devon

Smiths Metal Centres


12 months

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Job Summary

New Vacancy
Business & Administration
Smiths Metal Centres

Detailed Job Description

Reporting to the Service Centre Manager, the ideal candidate will be able to actively develop their own personal development plan. Assisting the sales team sourceing products worldwide and communicating with customers. The role includes general clerical duties.

You must be able to create and modify various documents from a number of Microsoft office programmes. You will be trained in all aspects of selling whilst supporting the sales team and be taught to use our I.T. Systems.

The ability to multi-task is essential as well as being comfortable working as part of a team.

Requirements and Prospects

Qualifications required

GCSE Grade C/4 or above in English and Maths

Skills required

Competent in Microsoft Office package.

Good Telephone manner

Personal Qualities



Good Sense of Humour

Future prospects

Smiths Metal is looking to develop the ideal candidate in hopes of offering them full time employment after the apprenticeship contract.

Additional Information

Training provided


C&G level 1 Functional Skill – English

C&G level 1 Functional Skill – Mathematics

C&G level 1 Functional Skill - ICT

C&G level 2 Diploma in Business Administration

Course Timetable:


Introduction to apprenticeship content and how to successfully achieve

How to use the E-portfolio system to submit work and track progress

How to take charge of own learning, including learning how to think creatively and how to reflect on practice

Also includes: Equality, Diversity and Inclusion, Employment Rights and Responsibilities, Health and Safety and E-Safety

Business Administration Skills taught programme

Day 1

Recap key messages from induction on how to successfully complete the apprenticeship.Employee Rights and Responsibilities.Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.

Day 2

Managing personal performance and development:SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.

Day 3

Communication in a business environment:Clear, effective and professional written, verbal and non-verbal communication.Apprenticeship Assessment/ Programme Review visit at workplace

Day 4

Customer service and Sales:

Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.

Day 5

Business awareness and change:Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.

Day 6

Equality and Diversity:Understanding equality and diversity; Benefits of E&D; Legal implications.Apprenticeship Assessment/ Programme Review visit at workplace

Day 7

Teamwork:Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.

Day 8

Project development (½ day):Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.

Day 9

Project development (½ day):Reviewing project progress; Developing project. Study ½ day.Apprenticeship Assessment/ Programme Review visit at workplace.

Day 10

Presentation skills:Project review; Presentation skills; Presentation software.

Day 11

Project presentations. Learner project presentations to employer audience. * Presentation of certificates for unit examination achievements. * Time/duration dependent on cohort group size.Apprenticeship Assessment/ Programme Review visit at workplace

Ongoing Apprenticeship Assessment/ Programme Review visits at workplace every 6 – 8 weeks

Truro and Penwith College - Learning Provider

Find your feet with a traineeship. They’re a great way to help you build your CV. That’s because traineeships help you learn the essential skills that every employer wants. And they’ll set you on the right path to compete for apprenticeships. In short, they’re that vital first stepping stone to getting ahead.

For more information about this vacancy please contact the provider Truro and Penwith College on 01872 242711 or email: (Ref ID:81378)
Truro and Penwith College

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