C&G level 1 Functional Skill – English
C&G level 1 Functional Skill – Mathematics
C&G level 1 Functional Skill - ICT
C&G level 2 Diploma in Business Administration
Introduction to apprenticeship content and how to successfully achieve
How to use the E-portfolio system to submit work and track progress
How to take charge of own learning, including learning how to think creatively and how to reflect on practice
Also includes: Equality, Diversity and Inclusion, Employment Rights and Responsibilities, Health and Safety and E-Safety
Business Administration Skills taught programme
Recap key messages from induction on how to successfully complete the apprenticeship.Employee Rights and Responsibilities.Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
Managing personal performance and development:SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
Communication in a business environment:Clear, effective and professional written, verbal and non-verbal communication.Apprenticeship Assessment/ Programme Review visit at workplace
Customer service and Sales:
Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
Business awareness and change:Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
Equality and Diversity:Understanding equality and diversity; Benefits of E&D; Legal implications.Apprenticeship Assessment/ Programme Review visit at workplace
Teamwork:Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
Project development (½ day):Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.
Project development (½ day):Reviewing project progress; Developing project. Study ½ day.Apprenticeship Assessment/ Programme Review visit at workplace.
Presentation skills:Project review; Presentation skills; Presentation software.
Project presentations. Learner project presentations to employer audience. * Presentation of certificates for unit examination achievements. * Time/duration dependent on cohort group size.Apprenticeship Assessment/ Programme Review visit at workplace
Ongoing Apprenticeship Assessment/ Programme Review visits at workplace every 6 – 8 weeks