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IT Support Apprentice

Akita IT Systems
Baltic Training and Akita Systems Limited are delighted to be recruiting for an IT Support Apprentice to join their evolving team of technical experts based in South East England, Kent.

Akita IT Systems - Employer



15 months

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Job Summary

New Vacancy
Akita IT Systems

Detailed Job Description

Established in 1996, Akita are an expanding business to business IT products and services company and provide first class support to their clients and staff, they even have their own in-house chef.

As a business they specialise in areas such as hosted servers, virtual desktops, hosted email and hosted applications with particular regard to CRM and SharePoint.

About Apprenticeships: A wise man once said, “The bigger the challenge, the bigger the opportunity to grow.” Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and break down barriers and develop your IT knowledge and skills with the objective of securing employment in the IT industry. With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in a way that supports you, while you develop the skills you need to be successful in one of the fastest growing sector in the UK.

Duties: You will be working alongside existing experienced staff and be mentored and trained to carry out the duties including but not limited to:

First point of contact for incoming helpdesk calls and provide first line support to customers.

Record all relevant technical information and use a help-desk ticketing system

To assist with the setting up, maintenance and repair of computer linked and computer related equipment

To drive to delivery points to pick up equipment

Requirements and Prospects

Qualifications required

Skills required

The candidate will be required to hold a UK Driving Licence and have access to own vehicle.

Excellent attention to detail

Good communication skills and confident

A strong passion for IT

Good time keeping skills

Working within deadlines

Prioritising work load

5 GCSE’s A-C grades, including Math’s and English.

Personal Qualities

Future prospects

Additional Information

Training provided

Level 3 Diploma in ICT Professional Competence

Level 3 Advanced Diploma in ICT Systems and Principles

Networking Fundamentals

Mobility and Device Fundamentals

Cloud Fundamentals

Coding and Logic

Business Processes

External Assessment, Synoptic Project and Overview

Baltic Training Services - Learning Provider

Baltic Training are an apprenticeship training provider focused on the IT and digital sector. They are the only apprenticeship training provider that offer a completely tech-focused, tech-driven training solution.
This is backed up by their passionate ethos of genuine care, as well as a partnership with one the world’s largest technology training providers.

For more information about this vacancy please contact the provider Baltic Training Services on 01325 731 050 or email: (Ref ID:81418)
Baltic Training Services

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