Detailed Job Description
Established in 1996, Akita are an expanding business to business IT products and services company and provide first class support to their clients and staff, they even have their own in-house chef.
As a business they specialise in areas such as hosted servers, virtual desktops, hosted email and hosted applications with particular regard to CRM and SharePoint.
About Apprenticeships: A wise man once said, “The bigger the challenge, the bigger the opportunity to grow.” Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and break down barriers and develop your IT knowledge and skills with the objective of securing employment in the IT industry. With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in a way that supports you, while you develop the skills you need to be successful in one of the fastest growing sector in the UK.
Duties: You will be working alongside existing experienced staff and be mentored and trained to carry out the duties including but not limited to:
First point of contact for incoming helpdesk calls and provide first line support to customers.
Record all relevant technical information and use a help-desk ticketing system
To assist with the setting up, maintenance and repair of computer linked and computer related equipment
To drive to delivery points to pick up equipment