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IT Support Apprentice

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GB3 - Employer



15 months

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Job Summary

New Vacancy
IT, Software, Web & Telecoms Professional

Detailed Job Description

Baltic Training are excited to be working with GB3 to recruit for an IT 1st Line Support Apprentice to join their team based in the Clifton area of Preston.

GB3 provide a range of bespoke IT and communication solutions for organisations throughout the UK, France and America. They are dedicated to finding the best technology solutions for their customers and strive to deliver an excellent service led approach to strategy, systems & support. Founded in 2004, they also provide a range of IT Support to schools around the Lancashire area.

They are now looking for a mature and hardworking individual to join their experienced team.


You will be working alongside existing staff and be mentored and trained to carry out the following duties:

  • Provide 1st line support to customers in relation to hardware and software issues via email or phone or verbally whilst on site.
  • Log all incoming calls and escalate any unresolved issues in line with company procedure.
  • Collaborate with User Support to provide Level I and II troubleshooting in support of technical solutions.
  • Identify and explore new technologies that could advance customers infrastructure to improve performance, reliability and availability.
  • Enhance your own learning through research into the IT arena, creating continued development of the role.
  • Simplify technical jargon so that it is easily understood by the audience.

Requirements and Prospects

Qualifications required

Skills required

  • Communicate with and support colleagues, customers, and suppliers in a professional manner.
  • Demonstrate excellent English oral and written communication skills.
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.
  • A passion for IT and Technology and a willingness to learn from experienced industry professionals.

Personal Qualities

Future prospects

Upon completion of the 12 month programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further.

Additional Information

Training provided

  • Level 3 Advanced Apprenticeship in ICT
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • Networking Fundamentals
  • Mobility and Device Fundamentals
  • Cloud Fundamentals
  • Coding and Logic

Baltic Training Services - Learning Provider

Baltic Training are an apprenticeship training provider focused on the IT and digital sector. They are the only apprenticeship training provider that offer a completely tech-focused, tech-driven training solution.
This is backed up by their passionate ethos of genuine care, as well as a partnership with one the world’s largest technology training providers.

For more information about this vacancy please contact the provider Baltic Training Services on 01325 731 050 or email: (Ref ID:81447)
Baltic Training Services


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