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Business Administration Apprentice

South West Carpets Ltd
An exciting opportunity to join a small family run flooring retailer business in Newquay. We are looking to take on someone who is looking to develop skills in a diverse setting in a range of areas.

South West Carpets Ltd - Employer

A small, local family run business specialising in all flooring. Established in 2000 and limited in 2002

South West Carpets Ltd


12 months

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Job Summary

New Vacancy
Business & Administration
South West Carpets Ltd

Detailed Job Description

South West Carpets is a very small family run business made up with a small number of long standing staff who know everything there is to know about all aspects of flooring.

South West Carpets are looking to pass the extensive knowledge down to a new enthusiastic member of staff, who is willing to learn and has drive to succeed.

areas of training include:

  • Customer Service and Sales
  • Stock Control
  • Telephone work
  • Low Level accounts work (Sage 50)
  • Shadowing other staff with onsite meetings
  • Supporting with orders from start to finish.

You will be fully supported by the team and South West Carpets aim to help you grow within your role at a steady pace that is manageable for you. There will also be opportunities to explore areas that are of particular interest to you in more detail.

Requirements and Prospects

Qualifications required

GCSE grade C/4 or above in English and Maths is desirable.

Skills required

Previous Customer Service Experience is desirable

Personal Qualities




Future prospects

South West Carpets are looking for their next full time staff member after completing their apprenticeship.

Additional Information

Training provided


C&G level 1 Functional Skill – English

C&G level 1 Functional Skill – Mathematics

C&G level 1 Functional Skill - ICT

C&G level 2 Diploma in Business Administration

Course Timetable:


Introduction to apprenticeship content and how to successfully achieve

How to use the E-portfolio system to submit work and track progress

How to take charge of own learning, including learning how to think creatively and how to reflect on practice

Also includes: Equality, Diversity and Inclusion, Employment Rights and Responsibilities, Health and Safety and E-Safety

Business Administration Skills taught programme

Day 1

Recap key messages from induction on how to successfully complete the apprenticeship.Employee Rights and Responsibilities.Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.

Day 2

Managing personal performance and development:SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.

Day 3

Communication in a business environment:Clear, effective and professional written, verbal and non-verbal communication.Apprenticeship Assessment/ Programme Review visit at workplace

Day 4

Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.

Day 5

Business awareness and change:Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.

Day 6

Equality and Diversity:Understanding equality and diversity; Benefits of E&D; Legal implications.Apprenticeship Assessment/ Programme Review visit at workplace

Day 7

Teamwork:Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.

Day 8

Project development (½ day):Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.

Day 9

Project development (½ day):Reviewing project progress; Developing project. Study ½ day.Apprenticeship Assessment/ Programme Review visit at workplace.

Day 10

Presentation skills:Project review; Presentation skills; Presentation software.

Day 11

Project presentations. Learner project presentations to employer audience. * Presentation of certificates for unit examination achievements. * Time/duration dependent on cohort group size.Apprenticeship Assessment/ Programme Review visit at workplace

Ongoing Apprenticeship Assessment/ Programme Review visits at workplace every 6 – 8 weeks

28 days annual leave (Including Bank Holidays) per year

Truro and Penwith College - Learning Provider

Find your feet with a traineeship. They’re a great way to help you build your CV. That’s because traineeships help you learn the essential skills that every employer wants. And they’ll set you on the right path to compete for apprenticeships. In short, they’re that vital first stepping stone to getting ahead.

For more information about this vacancy please contact the provider Truro and Penwith College on 01872 242711 or email: (Ref ID:81489)
Truro and Penwith College

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