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IT Apprentice (PC Support)

Parker Hannifin Manufacturing (UK) Limited
Parker House is one of three Global Technology centres, managing and supporting IT Operations for Europe, Asia and Latin America. The PC Support function is a role within the Computer Operations Department. As the first point of contact for PC issues, this individual needs to learn to manage priorities and quickly react to customer needs. This person will interact with varied IT technical levels and skills within the Business and needs to be able to adjust their communication depending on the person they are interacting with.

Parker Hannifin Manufacturing (UK) Limited - Employer

Parker Hannifin is the Leader in Motion and Control Technologies

Parker is located in 50 countries around the world supporting 100 divisions with 336 manufacturing locations and over 57,000 employees worldwide.

Dedicated Manufacturing Groups focused on;




Fluid Connectors

Mobile Systems

Parker Hannifin Manufacturing (UK) Limited


12 Months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 281.25
Hemel Hempstead
Parker Hannifin Manufacturing (UK) Limited

Detailed Job Description

First line support for all PC and Printer related issues, to approximately 150 individuals


  • PC builds, re-builds and scrapping
  • Maintenance of Active Directory users and groups
  • Ordering PC equipment and management of invoices
  • Troubleshooting PC issues including O365, IBM Lotus Notes, IBM Client
  • Access and Internet Explorer Creation and management of documentation
  • Basic management and troubleshooting of SCCM Server Builds
  • Assisting with team projects
  • Participation in Business Initiatives
  • Working with 3rd party vendors to remediate hardware issues

Requirements and Prospects

Qualifications required

English Language and Maths GCSE at grade C or above

Skills required

A working knowledge of Windows Operating System 7 / 10

Microsoft Office

Basic troubleshooting skills

Personal Qualities

Reliable and Punctual



Desire to learn


Strong written and verbal communication skills

An interest in IT and Infrastructure technologies

Future prospects

This is an introductory position in the Server Team, teaching an individual the basic foundations and skills of the role. There is an expectation that the team member would progress into the Server Team role longer term once they had gained the required experience.

Additional Information

Training provided

Intermediate Apprenticeship Level 2 IT and Telecoms Professionals. All learning will be done in the workplace; you may need to attend the occasional workshop in College. If you need to complete Functional Skills, you will be required to attend College once a week for at least the first 3 months. Apprentices without Maths or English at level 1 must achieve this level and take the test for level 2 Maths and English before the end of the apprenticeship.

There may be additional Parker based soft skills training for example work and time management or effective presentations. We also may provide external training, for example O365 or SCCM.

West Herts College - Learning Provider

For more information about this vacancy please contact West Herts College on 01923 275700 or email: (Ref ID:82377)
West Herts College

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