This vacancy is for a Customer Service Apprentice based in Blackburn, Lancashire. The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.
Ensor Building Products Ltd are specialist importers, manufacturers and technical distributors, EBP Building Products Ltd have over eight decades of expertise & skill when it comes to supplying Building, Drainage and Roofing products. As well as delivering the length and breadth of the UK & Ireland, drive-in collection it is also available from our purpose-built warehouse & trade counter facility located just 200 metres from junction 5 off the M65
Possible Start Date: 16/04/2018
Programme Duration: 15 Months
This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.
The suitable applicant will be:
Working within a team environment duties will include all aspects of customer service
Inbound and outbound calls to customers
Using CRM system to upload information
Promoting all company products and prospecting for new customers
Involved in specific product training courses
Potential to earn bonus
A minimum of 3 GCSEs Grades A- C or equivalent are desirable
Excellent communication and people skills
A confident and positive attitude
Word processing skills
Good verbal communication and listening skills
Ability to follow instructions and organise yourself to complete tasks fully and on time
Ability to use initiative to think through problems to find solutions
Literate with good written communication Ability to check for accuracy and give attention to detail
Ability to answer, speak confidently and take messages on the phone
Knowledge of spread sheets, word processing and databases
Ability to use initiative
Calm under pressure
Good personal organisation
The ability to work as an individual as well as part of a team and be respectful to team members at all times. Be an excellent communicator at all levels, via telephone and face to face. Be able to use their own initiative.
There is potential progression for the suitable applicant to progress into a permanent role within the organisation at the end of their qualification.
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management.
You will find people who started in administration working in all professional areas and at all levels. If you are good at IT, have an eye for detail and enjoy working with others then a Business Apprenticeship could give your career a great start
BTEC Diploma in Customer Service embedded in the BTEC
Employer Rights and Responsibilities
Functional Skills Mathematics and English
Personal Learning and Thinking Skills.
Training 2000 offer a wide range of apprenticeships, study programmes and training courses throughout the North West. They also offer specialist dental training across the UK.
For more information about this vacancy please contact the provider Training 2000 on 01254 54659 or
email: firstname.lastname@example.org (Ref ID:82427)
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