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Customer Service Apprentice

Ensor Building Products Ltd
This vacancy is for a Customer Service Apprentice based in Blackburn, Lancashire. The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.

Ensor Building Products Ltd - Employer

Ensor Building Products Ltd are specialist importers, manufacturers and technical distributors, EBP Building Products Ltd have over eight decades of expertise & skill when it comes to supplying Building, Drainage and Roofing products. As well as delivering the length and breadth of the UK & Ireland, drive-in collection it is also available from our purpose-built warehouse & trade counter facility located just 200 metres from junction 5 off the M65



15 Months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

Customer Service
Ensor Building Products Ltd

Detailed Job Description

The suitable applicant will be:

Working within a team environment duties will include all aspects of customer service

Inbound and outbound calls to customers

Using CRM system to upload information

Promoting all company products and prospecting for new customers

Involved in specific product training courses

Potential to earn bonus

Requirements and Prospects

Qualifications required

A minimum of 3 GCSEs Grades A- C or equivalent are desirable

Skills required

Excellent communication and people skills

A confident and positive attitude

Word processing skills

Good verbal communication and listening skills

Ability to follow instructions and organise yourself to complete tasks fully and on time

Ability to use initiative to think through problems to find solutions

Literate with good written communication Ability to check for accuracy and give attention to detail

Ability to answer, speak confidently and take messages on the phone

Knowledge of spread sheets, word processing and databases

Ability to use initiative

Calm under pressure


Good personal organisation

Team worker

Personal Qualities

The ability to work as an individual as well as part of a team and be respectful to team members at all times. Be an excellent communicator at all levels, via telephone and face to face. Be able to use their own initiative.

Future prospects

There is potential progression for the suitable applicant to progress into a permanent role within the organisation at the end of their qualification.

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management.

You will find people who started in administration working in all professional areas and at all levels. If you are good at IT, have an eye for detail and enjoy working with others then a Business Apprenticeship could give your career a great start

Additional Information

Training provided

BTEC Diploma in Customer Service embedded in the BTEC

Employer Rights and Responsibilities

Functional Skills Mathematics and English

Personal Learning and Thinking Skills.


Training 2000 - Learning Provider

Training 2000 offer a wide range of apprenticeships, study programmes and training courses throughout the North West. They also offer specialist dental training across the UK.

For more information about this vacancy please contact the provider Training 2000 on 01254 54659 or email: (Ref ID:82427)
Training 2000


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