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Customer Service Representative Apprenticeship

EE
A born problem solver, fast on your feet, keen to succeed… you may already have what it takes to be an amazing Customer Service Representative Apprentice with EE. It’s not about what skills or qualifications you have, it’s about having a can-do attitude and a desire to help; our brilliant training will do the rest. We look for the kind of people that will surprise and delight every customer in their own personal way. From learning how to understand complex issues and coming up with informed solutions on how to help – you’ll have everything you need to wow each customer with a super service that keeps them coming back for more.

EE - Employer

About EE We’re showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. And the Sunday Times agrees, voting EE as The Best Big Company to Work For. We’re at the top of our game, and this is your chance to join us. At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants, generous maternity and paternity leave, and benefits such as childcare vouchers for parents. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories it could be a great move.

GetMyFirstJob

01/06/2018    

15 months


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Job Summary

82583
£230.63
37.50
Plymouth
02/03/2018
New Vacancy
Customer Service
EE



Detailed Job Description

What you’ll do:

  • You’ll receive training on how to understand and handle customer needs
  • Understand how to troubleshoot problems in a quick and timely manner
  • Learn how to meet targets & deliver a personalised service every time
  • To act as main point of contact for our customers, you’ll handle queries quickly and efficiently, and provide a brilliant customer service.
  • As a CSR you will be responsible for the quality of customer contact/ interaction ensuring the best possible customer service experience and positive impact on the customer retention.
  • Resolve complex customer queries and problems within set procedures in order to meet the customer’s expectations.
  • You will be responsible for ensuring we achieve the best possible customer satisfaction, loyalty and revenue, and making sure that our customers get the best experience from our services.
  • You’ll also need to make full use of our training and internal communications to develop and use your knowledge of products, services, policies and processes.
  • Take calls and responding to all forms of contact from customers with a whole range of queries; establish the customers’ needs by using their expertise to diagnose and resolving problems.
  • By using questioning and listening skills to make a judgment on the best solution or action to the customers query/issue whilst operating within the company guidelines and legislative requirements you will serve the needs of the customers and provide an excellent customer experience.
  • Be accountable for the timely and accurate resolution of customer’s problems at the first
  • point of contact; within agreed service levels, targets and objectiveBe proactive and proficient in promoting Everything Everywhere products, services and solutions at all times.Have a good operational knowledge of appropriate systems, policies and processesRaise incidents to third line support, where appropriate accurately providing all relevant and necessary information.Ensure all accounts identified as high risk accounts are closely monitored and actioned promptly.Any other duties.

Requirements and Prospects

Qualifications required

None

Skills required

You’ll definitely:

  • Be passionate and ready to learn
  • Work well in a team
  • Be confident and proactive

Personal Qualities

You might even

Have an aptitude for technology

Have previous experience in a customer services role

Future prospects

What’s in it for you?

We’ll provide you with everything you need to complete a Level 2 in Contact Centre Operations

Once completed, we will offer you further opportunities to grow your career

A huge amount of extras and benefits that come with working for the best Network for service in the UK.

Additional Information

Training provided

Successful apprentices will gain an Apprenticeship Standard in Customer Service practitioner.

If applicable, apprentices will also gain Functional Skills Level 2 in English and Maths.

To apply for the role please click this link and follow the instructions on the website: https://apply.ee.co.uk/vacancy/apprentice-scheme-44745/34776/description/

Babington - Learning Provider

Always at the forefront of innovation, Babington is a pioneer of the Apprenticeship programme. They ran the first Accountancy Apprentice in the country and the first Insurance Apprentice in the North of England. So they really have the experience and expertise needed to ensure top quality training.

If you're interested in what else Babington offer. Follow the link below.

https://babington.co.uk

For more information about this vacancy please contact Babington on 01332 345450 or email: chelsea.cooley@babingtongroup.co.uk (Ref ID:82583)
Babington

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