This vacancy is for a Customer Service Apprentice based in Blackburn, Lancashire. The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.
Call centre based in Blackburn working towards different projects for various organisations.
Possible Start Date: 23/04/2018
Programme Duration: 18 Months
This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.
The suitable applicant will:
Work as a call centre customer service apprentice
The role will involve:
Working in a team of telesales advisors
Making outbound calls on a range of different projects
And assist with all administration duties as defined by management.
Minimum of 3 GCSEs at Grade D or above including English or equivalent
Excellent communication and people skills
A confident and positive attitude
Word processing skills
Good verbal communication and listening skills
Literate with good written communication
Ability to check for accuracy and give attention to detail
Ability to answer, speak confidently and take messages on the phone
Ability to use initiative
Calm under pressure
Good personal organisation
The ability to work as an individual as well as part of a team and be respectful to team members at all times. Be an excellent communicator at all levels, via telephone and face to face. Be able to use their own initiative.
The suitable applicant will have the opportunity of a permanent position with progression to a team leader or a management role.
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers.
You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT, have an eye for detail and enjoy working with others then a Business Apprenticeship could give your career a great start.
BTEC Diploma in Customer Service embedded in the BTEC Employer Rights and Responsibilities
Functional Skills Mathematics and English
Personal Learning and Thinking Skills
Training 2000 offer a wide range of apprenticeships, study programmes and training courses throughout the North West. They also offer specialist dental training across the UK.
For more information about this vacancy please contact Training 2000 on 01254 54659 or
email: firstname.lastname@example.org (Ref ID:82589)
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