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Apprentice Service Advisor

Ancaster Group
Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ancaster Group. We are looking for passionate individuals with a love of all things that drive.

Ancaster Group - Employer

Established in 1949, Ancaster Group Ltd have been serving the local community for over 65 years. A family business throughout, our founder Harold G Cole originally started out in a small garage repairing and restoring trucks. Today, Harold’s son Robert is our Chairman and along with our board of directors takes responsibility for the day to day running of the business. Ancaster is one of the original Nissan (Datsun) dealers and our Managing Director, Stephen Wood, is the head of the dealer council for Nissan in the UK. Our team of over 200 staff is made up of highly trained, friendly people and we have an average length of service of 8.5 years.

Ancaster Group


12 months, 1 day

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Job Summary

New Vacancy
Customer Service
Ancaster Group

Detailed Job Description

This is an exciting opportunity for anyone wanting to commence their career within the Automotive Industry; if you have a passion for cars and how they work this opportunity is for you. Ancaster Group have been serving the local community for over 65 years employing over 200 highly trained, friendly people and have an average length of service of 8.5 years.

What is a Service Advisor?

Service Advisors are the liaison point between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs.

As an Apprentice Service Advisor under supervision you will work towards the following:

Welcoming customers to the Service Department and ensuring their vehicles are processed in line with manufacturer standards and comply with correct Company procedures. Organise the Service Department bookings in an efficient manner to ensure full utilisation of the technicians. Promote the service facilities of the dealership to encourage repeat business for Sales and Aftersales and liaise with customers to establish their transport needs and arrange collection/delivery, local drop offs and loan cars.

Provide customers with quotations for service and repairs using manufacturer’s pricing programs. Maintain presence at the Service Reception desk ensuring that all customer enquiries – whether in person or by telephone – are answered or dealt with immediately. Set up and amend customer and vehicle details on Kerridge, including next service and MOT dates. Ensure customer parts are ordered and prompt contact is made on arrival of said parts.

You will also be responsible for printing job cards two days in advance and attach recall reports / service plan quotes. Creating invoices in line with manufacturer pricing programs and take appropriate monies. Process and give advice on vehicle warranties (with the exception of insurance based warranty where no training has been given). Liaise with customers to gain authority for repairs before commencement of work - either by telephone or 1-link online computer system and undertake other duties requested of you that fall within your capability and scope of your job.

Requirements and Prospects

Qualifications required

GCSE (or equivalent) Maths and English at grade D or above desirable but not essential.

Skills required

  • Communication
  • Customer focus
  • Team working
  • Relationship building
  • Problem solving

Personal Qualities

  • Polite, calm and approachable persona
  • Must be a team player
  • Must have flexible ‘can do’ approach

Future prospects

This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ancaster Motor Group has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.

Additional Information

Training provided

Intermediate Apprenticeship in Customer Service.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

This apprenticeship will involve working weekends and may involve working in the evenings. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application. Once you commence at the Retailer, further induction training will be supplied by the Retailer. You will also receive visits and other training from the Learning Skills Partnership representative. The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. This apprenticeship may involve working weekends and working in the evenings. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression.

Learning Skills Partnership - Learning Provider

With Learning Skills Partnership (LSP) you can be reassured that they are not just any ordinary Training Company. They bring a wealth of experience and knowledge to their Apprenticeship programmes, focusing on key business sectors; including the Automotive Retail and Construction industries.

For more information about this vacancy please contact the provider Learning Skills Partnership on 01482338840 or email: (Ref ID:82762)
Learning Skills Partnership


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