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IT Technical Support Apprentice

Synergy Healthcare
The role will cover all end user devices and will have good learning and development opportunities to progress into server, application and network support.

Synergy Healthcare - Employer

Synergy Health delivers a range of specialist outsourced services to healthcare providers and other clients concerned with health management. These services are aimed at supporting our customers to improve the quality and efficiency of their activities, whilst reducing risks to their patients and clients.



18 Months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 307.50
Synergy Healthcare

Detailed Job Description

Duties & Responsibilities:

  • Support end users with IT issues
  • Troubleshoot issues escalated from service desk or internal sources
  • Monitor and maintain our ticket queue and ensure tickets are closed within SLA
  • Support third parties with maintaining our systems
  • Buy, configure and install IT equipment at sites
  • Buy, configure and deploy mobile devices
  • New account creation, maintenance and deletion
  • Maintain and support existing hardware and software
  • Ensure systems are patched and up to date
  • Work with IT Manager on larger projects

Requirements and Prospects

Qualifications required

Five GCSEs at grade C or above in a core subject like English, Mathematics, Science or Technology or a relevant Level 2 Apprenticeship or other relevant qualifications and experience related to industry.

Skills required

  • Excellent communication skills
  • Interested in technology
  • Aptitude to learn about systems and industry
  • Proactive and self-organising
  • Good troubleshooter or logical thinker
  • Requires a current driving licence

Personal Qualities

Loyal, hardworking, able to work in a team, great attention to detail.

Future prospects

Potential for the right person to stay on in a permanent capacity.

Additional Information

Training provided

Infrastructure Technician

You will be required to drive for this role as you will be traveling from different sites around the country.

Babington - Learning Provider

Always at the forefront of innovation, Babington is a pioneer of the Apprenticeship programme. They ran the first Accountancy Apprentice in the country and the first Insurance Apprentice in the North of England. So they really have the experience and expertise needed to ensure top quality training.

If you're interested in what else Babington offer. Follow the link below.

For more information about this vacancy please contact Babington on 01332 345450 or email: (Ref ID:82839)

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