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Medical Receptionist Apprentice

Narrowcliff Surgery
This is a fantastic opportunity to join Narrowcliff Surgery in Newquay as an Administration Apprentice. You will begin by learning all the Health and Safety requirements of the role, as well as basic tasks such as filing, photocopying and scanning to allow you to support your team. Your main duties within this position will include working on the busy reception greeting patients and visitors face to face and handling their enquiries, answering the phone, booking appointments, arranging patient transport and ambulances, collecting specimens. You will also be required to adhere to data protection and confidentiality procedures in relation to the work you are carrying out. This role will allow you to gain lots of practical skills and experience, develop your career and gain your apprenticeship qualification.

Narrowcliff Surgery - Employer

Narrowcliff surgery is a purpose built GP practice which opened in 1995. We care for approximately 13500 patients. There are eight partners at the surgery offering general medical services as well as contraceptive advice, child health surveillance, maternity care and minor surgical procedures. The surgery is supported by a team of Doctors, Nurses, Health Care Assistants and Administration staff. The Admin roles and duties include reception work, dealing with prescriptions and enquiries both over the telephone and face to face.

Narrowcliff Surgery


12 months

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Job Summary

New Vacancy
Business & Administration
Narrowcliff Surgery

Detailed Job Description


  • Initially: Making appointments at reception and the telephone.
  • Booking patients in on arrival.
  • Dealing with queries and problems from patients, doctors and other health professionals, either face to face or over the telephone.
  • Updating the computer records with patients’ details. Filing both electronic and manually.
  • Accurate message taking for doctors and other health professionals electronic and handwritten.


  • Processing requests for repeat prescriptions.
  • Informing patients of the result of their recent test.
  • Processing results from the lab.
  • Various other administration tasks.
  • Attending regular staff meetings and training courses as appropriate.
  • Any other duties as deemed appropriate by the doctors, practice manager or team leader.
  • This position requires excellent communication and customer service skills, together with the ability to work within a team whilst using your own initiative as required.
  • Our ideal candidate has great IT skills so you are confident using standard Microsoft Office programs such as Word, Outlook and Excel and you are happy to learn new internal computer systems and procedures.
  • You also have good communication skills face to face, over the phone and by email so you are able to deal with all colleagues and patients in a polite and friendly manner.
  • You have great organisational skills so you are able to prioritise your workload, stay calm under pressure, keep your workspace tidy and you are always on time for work and college.
  • You have the ability to be forward thinking and work in a level headed way.
  • Our perfect apprentice is driven and enthusiastic about joining our team and developing their career.
  • We can rely on you completely to always arrive at work on time and with the right attitude to work hard, listen well and carry out all tasks asked of you quickly and efficiently.
  • You work well in a team as you have a polite and friendly manner, a good sense of humour, you share ideas and ask questions when appropriate and you take feedback well as you understand this will improve your performance.
  • Once you have received the necessary training you are able to work alone without assistance as you have a proactive approach and are able to use your own initiative.

Requirements and Prospects

Qualifications required

Educated to GSE standard or equivalent.

Skills required


  • Excellent Communicator.
  • Team Player.
  • Computer Literate.


  • Customer Service Experience

Personal Qualities


  • Friendly.
  • Confident.
  • Approachable.


  • A desire to help people

Future prospects

On successful completion of the apprenticeship there is a possibility of a job role.

Additional Information

Training provided

  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
  • Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
  • Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.
  • Day 9 Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 10 Presentation skills: Project review; Presentation skills; Presentation software.
  • Day 11 Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size.

The working days would be: Monday to Friday 8.30am till 5pm. Hours could be changed to reflect the needs of the practice.

Truro and Penwith College - Learning Provider

Find your feet with a traineeship. They’re a great way to help you build your CV. That’s because traineeships help you learn the essential skills that every employer wants. And they’ll set you on the right path to compete for apprenticeships. In short, they’re that vital first stepping stone to getting ahead.

For more information about this vacancy please contact the provider Truro and Penwith College on 01872 242711 or email: (Ref ID:83425)
Truro and Penwith College

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