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Business Administration Apprentice

The role would involve: Answering calls and emails. Keeping up to date records. Registering mechanical and electrical work. Registering the warranty for the work we have fitted. Hand-over packs. Filing. Taking delivery’s and ordering materials. Using the vans. Scheduling appointments .

TSI PRO - Employer

TSI is a family owned and run business based in Truro, Cornwall. Over the last decade we have grown to provide full M & E installation, plumbing, and heating services across the South West from Bristol to Penzance. We always work closely with our clients, contractors and specialist suppliers to provide the best quality possible and can reduce your carbon footprint and running costs with the full range of low energy and renewable resource technologies. From an individual bespoke construction project to a 100-unit development , our team of experienced, fully trained fitters are proud to get the job done efficiently and professionally. Working with your architect or designer we can aid project manager with advice and source materials, provide installation schematics and as-built plans to bring the project in on time, on budget and to the highest quality. In addition to consultation and installation, we offer aftercare maintenance and servicing. For domestic customers, we can also help with energy surveys and financing.



12 months

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Job Summary

New Vacancy
Business & Administration

Detailed Job Description

  • Answering phones and emails, passing on messages/auctioning the calls.
  • Vans – Insure and tax vans when relevant. Book in mots and repairs. Also make sure the vans all have fuel cards and clubcards.
  • Purchase order system – Give out a POM/POE number and fill in the details on the spreadsheet. (Including price, merchant, site it’s for, the materials they have booked out and the employee that requested the materials).
  • Merchants invoices – check these against the POMS/POES to make sure its correct with what we have already put/been told. If different make a point and try to rectify why it’s different. If tools have been ordered make sure this has been approved by Manager.
  • Handover packs – make sure all the information is in the pack such as certificates, M&E specs warranty’s if applicable.
  • If staff are off sick let admin know so they can amend payroll.
  • Register mechanical work.
  • Register electrical work.
  • Register warranty for products we have fitted.
  • Filing – A-Z / Invoices / Receipts / certificates / van policy’s / company info.
  • Invoicing.
  • Monthly merchant statements – also keeping a record.
  • Delivery’s - Signing, checking and letting team member know its all arrived.
  • Arranging & sorting returns – returns form for the collector to sign, keeping it in the returns file.
  • HILTI – orders and returns - if somethings faulty arrange to get it picked up replaced.
  • Ordering materials and paying for them when relevant.
  • Adding new jobs to the MEP also adding the deadline date into the diary.
  • Approving/disapproving holiday – make sure holiday forms are filled out.
  • Register tools and keep a log of tools.
  • Chase timesheets every Monday morning.
  • Renewal of insurances.
  • Speed fit rebate every 3 months – request speedfit statements from all plumbing merchants at the end of each 3 months then fill out the speedfit form and email to relevant staff member.
  • Keep an up to date log of all passwords and account details - IT Support on desktop.
  • Keep a log of staff details, address, phone numbers, van regs etc – up to date on the server..
  • TSI Contracts / starter forms.
  • Arrange and book in defects/appointments, updating and keeping a log of all visits/defects and completion dates.
  • Find / create relevant forms if requested by team members.
  • Prepare for inspections.
  • Handling petty cash, and keeping a up to date log.
  • Anything requested from the managing director and managers.

Requirements and Prospects

Qualifications required

A Full Driving Licence.

Skills required


  • Good Customer Service.
  • Communication Skills.

Personal Qualities


  • Being Organised.
  • Able to manage your own time efficiently.

Future prospects

On successful completion of the apprenticeship there is a possibility of a future job role.

Additional Information

Training provided

  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship .Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
  • Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
  • Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.
  • Day 9 Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 10 Presentation skills:Project review; Presentation skills; Presentation software.
  • Day 11 Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size.

The working week would be Monday to Friday with the hours of 7.30am till 4pm.

Truro and Penwith College - Learning Provider

Find your feet with a traineeship. They’re a great way to help you build your CV. That’s because traineeships help you learn the essential skills that every employer wants. And they’ll set you on the right path to compete for apprenticeships. In short, they’re that vital first stepping stone to getting ahead.

For more information about this vacancy please contact the provider Truro and Penwith College on 01872 242711 or email: (Ref ID:83628)
Truro and Penwith College

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