- GMFJ Reference
83991
- Wages
£5.90 p/h
- Hours
40.00 per week
- Date Posted
05/04/2018
- Start Date
01/06/2018
- Approx. Duration
18 months
- Location
Newquay
- Status
Now Taking Applications
- Sector
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Employer
The Headland Hotel Co Ltd
Description
Reporting to the Restaurant Manager/ Assistant Restaurant Manager, as a Food and Beverage Apprentice you will strive provide a high standard of service at all times, creating excellent guest relations and exceeding customer expectations wherever possible.
Further responsibilities:
- To participate fully in all training & development activities building on your product knowledge of both your department and the Headland Hotel.
- Prepare the kitchen area before and after service and ensure that everything is clean and set up correctly for the following shift before leaving.
- To serve food to the guests in accordance with Mystery Shopper standards ensuring dishes are served to the correct guests with the correct presentation and description of dishes at all times. Follow the ticket system accordingly to ensure all staff know what is happening in the restaurant.
For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 83991)
Company website : www.headlandhotel.co.uk
Essential:
- Being organised.
- Ability to work in a busy environment.
The programme involves developing effective knowledge, behaviours and skills in topics as:
- Meeting and exceeding customer expectations.
- Receiving and dealing with customer feedback.
- Understanding how your role contributes to the financial performance of the business.
- Communicating clearly and engaging customers to build positive relationships.
- Positively promoting the organisation to increase customer loyalty.
- Preparing and serving wines and cocktails.
- Preparing and serving hot drinks.
- Providing counter, buffet, take-away and carvery service.
- House keeping.
- Managing stock.
- Carrying out reception, concierge and guest services.
- Providing a positive customer service – creating a positive impression of the organisation.
- Promoting additional services and up-selling and resolving customer service problems.
- Maintaining health, safety and security of the working environment including food safety and hygiene practices.
- Working as part of a team Hospitality Team Member Apprentices must select from one of the following specialist functions: Food & Beverage, Alcoholic Beverage Service, Barista, Food Production, Concierge and Guest Services, House Keeping, Reception.
Essential:
- Friendly, bubbly personality.
- A people person.
- Not afraid to start a conversation.
On successful completion of the apprenticeship there is a possibility of a job role.
Pay will be reviewed after probation period, used to assess capability and performance. Shifts will vary depending on business needs. Will include weekends, morning & evening shifts.