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Collections Apprentice

BW Legal
We have an excellent opportunity for an Apprentice looking to gain experience in a rapidly growing company, as a Collections Agent. The Collections Department is an essential part of the business to sustain its continued growth.

BW Legal - Employer

BW Legal is an award winning law firm with extensive experience in consumer and commercial sectors, our client base ranges from debt purchasers to financial institutions. We provide high quality, technology-based, volume and complex debt recovery and litigation services.

We are one of the fasting growing Debt Recovery Firms in the UK, and are on our way to becoming an industry leader through extensive growth and success. We are solicitors and are proud of our reputation for integrity; we are dual regulated by both the SRA and the FCA, and ensure our operations are fully compliant. We take pride in providing an excellent customer journey; we treat each customer with respect ensuring they are treated as individuals on a case by case basis.



12 months

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Job Summary

GBP 192.40
New Vacancy
Business & Administration
BW Legal

Detailed Job Description

As a Collections Agent, you will be responsible for engaging with customers over the telephone and helping them achieve a positive outcome on their outstanding debt balance whether that is agreeing an affordable and sustainable payment arrangement based upon their current circumstances or discussing the other options available to them such as support from free independent advice organisations. Your role will involve handling customer queries and reviewing arrangements at periodic intervals to make sure they remain affordable.

A first class in house training programme lasting approximately 12 weeks, which is designed specifically to help you understand the business, the legal and recovery processes, enhance your skills and help you build relationships that will enable you to deliver an outstanding service. You will also be involved in regular training, team huddles, 1-2-1 feedback and various other training tools such as coaching, mentoring and job shadowing.

Requirements and Prospects

Qualifications required

GCSE Grade C and above in Maths and English

Skills required

  • Good communication skills, face to face, telephone, digital
  • Team player
  • Can work on own
  • Willingness to learn
  • ICT literate

Personal Qualities

  • Professional and positive attitude
  • Ability to work well under pressure in a fast paced environment
  • Strong communication skills
  • A passion for customer service
  • Team Player
  • Target Driven
  • Attention to detail
  • Self-motivated
  • Commitment to the business’ vision & values

Future prospects

Progression within the company.

Additional Information

Training provided

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. All apprentices are required to complete and evidence 20% of the job learning whilst on their apprenticeship.

In addition, training will also be provided towards the Apprenticeship in Business Administration within the workplace during regular visits with a member of our dedicated team of Training Advisors.

Our Level 2 Business Administration Apprenticeship Programme consists of the following:

  • NVQ Level 2 in Business Administration ·
  • Functional Skills in Literacy, Numeracy and IT Level 2 (portfolio & test)

Babington - Learning Provider

Always at the forefront of innovation, Babington is a pioneer of the Apprenticeship programme. They ran the first Accountancy Apprentice in the country and the first Insurance Apprentice in the North of England. So they really have the experience and expertise needed to ensure top quality training.

If you're interested in what else Babington offer. Follow the link below.

For more information about this vacancy please contact Babington on 01332 345450 or email: (Ref ID:84344)


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