Clerical Officer Apprentice

  • Cornwall Rural Housing Association Limited
  • Bodmin, Cornwall
  • £5.90 per hour

Come and work in our small, friendly team at CRHA. You will gain skills and experience in the fast-paced social housing sector and obtain a work-based qualification. This will give you the opportunity to see all aspects of Housing Association work which will allow you to make an informed decision of how you would like to develop your career in housing. As your skills and experience develop you will learn more specific details of the job role.

Vacancy provider logo for Truro and Penwith College

  • GMFJ Reference
    84685
  • Wages
    £5.90 p/h
  • Hours
    35.00 per week
  • Date Posted
    20/04/2018
  • Start Date
    01/08/2018
  • Approx. Duration
    12 months

  • Location
    Bodmin
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Cornwall Rural Housing Association Limited

Description

This role will give you the chance to gain a real insight into general office administration & customer service and the opportunity to develop the skills, knowledge and experience required to build a successful career. You will receive support and guidance to achieve a Level 2 NVQ in Business Administration. Reporting to the Office Manager you will be required to complete basic administrative duties, provide a front line service, as well as completing data inputting tasks, filing and information retrieval requests. The office is a busy environment so you will need to be confident and flexible under pressure. There is a high professional standard that is expected of all CRHA employees. You will be required to adhere to data protection and confidentiality procedures in relation to the work you are carrying out. This role will allow you to gain a wealth of practical skills and experience, develop your career whilst training.

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 84685)

Company website : www.crha.org.uk

Essential:

  • Confident using standard Microsoft Office programs.
  • Willing to learn how to operate other software.

Desirable:

  • To communicate effectively in person, over the telephone & by email.
  • Be able to deal with everyone in a polite and friendly manner.
GCSEs Grade C or above to include Maths and English (or equivalent)
  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
  • Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
  • Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan. Health and Safety. Legislation requirements.
  • Day 9 Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 10 Presentation skills: Project review; Presentation skills; Presentation software.
  • Day 11 Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size. Apprenticeship Assessment/ Programme Review visit at workplace Ongoing Apprenticeship Assessment/ Programme
  • Review visits at workplace every 6 – 8 weeks

Essential:

  • Committed to training.
  • Punctual.
  • Organised.
  • Reliable.
  • Willing to contribute to all administrative areas of CRHA.

Desirable:

  • Work well in a team.
  • Good sense of humour.
  • Share any ideas.
  • Ask questions when appropriate.
  • Take feedback well.
A full time position may be available at end of the apprenticeship.
Working days are Monday - Friday 9am till 5pm with an hour lunch break. There is an annual cost of living salary review due in April. The office is based within walking distance to Callywith College.

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