Business Administration Apprentice

  • Balme Kitchen and Pearce
  • Truro, Cornwall
  • £4.30 per hour

To provide administrative support to the day-to-day running of the business, including typing of correspondence. Providing excellent customer service both on the telephone and face-to-face.

Vacancy provider logo for Truro and Penwith College

  • GMFJ Reference
    85044
  • Wages
    £4.30 p/h
  • Hours
    37.50 per week
  • Date Posted
    01/05/2018
  • Start Date
    05/09/2018
  • Approx. Duration
    12 months

  • Location
    Truro
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Balme Kitchen and Pearce

Description

  • Welcoming visitors by greeting them, in person or on the telephone; answering or referring enquiries.
  • Setting appointments for the Business Partners
  • Typing Client’s correspondence
  • Monitoring stationery levels and ordering if needed
  • General administrative tasks

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 85044)

Company website : http://www.balmekitchenandpearce.co.uk/

Essential:

  • Excellent organisational skills
  • Excellent communication skills
  • Knowledge of Microsoft Office

Essential:

  • GSCE level C or above in English, Maths and IT

Introduction to apprenticeship content and how to successfully achieve How to use the E-portfolio system to submit work and track progress How to take charge of own learning, including learning how to think creatively and how to reflect on practice Also includes: Equality, Diversity and Inclusion, Employment Rights and Responsibilities, Health and Safety and E-Safety

Day 1: Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.

Day 2: Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.

Day 3: Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace

Day 4: Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.

Day 5: Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.

Day 6: Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace

Day 7: Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.

Day 8: Project development (½ day): Identification of project; Developing business case; Developing project plan. Health and Safety. Legislation requirements.

Day 9: Project development (½ day): Reviewing project progress; Developing project. Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace

Day 10: Presentation skills: Project review; Presentation skills; Presentation software.

Day 11: Project presentations. Learner project presentations to employer audience. * Presentation of certificates for unit examination achievements. * Time/duration dependant on cohort group size.

Essential:

  • Smart appearance
  • A positive attitude

Desirable:

  • Good sense of Humour
After a successful completion of the apprenticeship, the candidate may be offered a permanent position.
Hourly wage to be reviewed after probation. Annual Salary review. Private Pension offered after 1 year's service. Private Health Care offered after 1 year's service. Location Central Truro, no onsite parking

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