Communication
Communicate clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests.
Customer Focus
Able to interact with customers in a professional manner. Identify and understand customer requirements, to deliver high levels of customer satisfaction.
Analytical Ability
Gather and record verbal and numerical data in a comprehensive and effective manner
Effecting Control
Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with company policy.
Relationship Building
Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills
Commercial Awareness
Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Škoda Retailer appropriate to their role.
Brand Alignment
Aligned to the skoda brand values and demonstrates these in their behaviours and approach to people and tasks. Display honesty and integrity in everything they do.