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Account Management Administrator

Zenith
To be a point of contact for enquiries and various other matters during the pre, mid and post contract period. To offer support with queries generated in the team

Zenith - Employer

Since Zenith and Leasedrive joined forces in 2014 we’ve been busy working on bringing our two award‑winning businesses together. We have decided now is the right time to bring the whole company together and move forward as one brand – Zenith. We’ve now completed the integration process which delivers a fully connected service model operating across three regional locations in Leeds, Crowthorne and Solihull.

Zenith

14/08/2018    

12 months


This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

85800
GBP 187.50
37.50
Leeds
15/05/2018
Closed
Business & Administration
Zenith
Full-Time



Detailed Job Description

Working within a team of people dealing with day to day contact with clients regarding general queries, quotations and orders. Ensuring accuracy of data, compliance to operating procedures, keeping up to date on outstanding schedules, adhering to KPI and customer satisfaction levels, and ensuring contractual obligations

RESPONSIBILITIES:

First 6 months:

To run reports to check driver details such as duplicate drivers, missing details, excess mileage position, vehicle past contract end dates, contract replacement status, overdue MOT’s, outstanding licence checks, unreturned schedules.

To ensure operating procedures are up to date and stored on the database To maintain and update client files and database details

To minimise risk to Zenith of outstanding schedules for clients within the team

To ensure Zenith operate within the contract set with the client

Second 6 months:

To fully understand contracts including pricing, management fees, services, products, service levels, profit share, excess mileage, and expiry dates.

To fully understand the various vehicle funding methods and the costs and benefits to each for clients including and not limited to Contract Hire, Purchase, Employee Car Ownership, Salary Sacrifice

To request and check orders from clients and produce internal orders

To provide driver support via phone and email responding to queries and hand holding to provide excellent customer service

Requirements and Prospects

Qualifications required

5 GCSE’s C or above including Maths and English

Skills required

  • Excellent telephone manner
  • Proven administration skills
  • Strong Microsoft Office skills
  • Strong Microsoft Excel skills
  • Good level of spelling and grammar

Personal Qualities

  • Professional telephone manner
  • Flexible Team Player
  • Ability to Work under Pressure
  • Self Motivated
  • Positive Reliable
  • Punctual Strong organisational skills
  • Desire to deliver Exceptional Service

Future prospects

Potential for a full time opportunity and progression onto further/higher qualifications

Additional Information

Training provided

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. All apprentices are required to complete and evidence 20% of the job learning whilst on their apprenticeship. In addition, training will also be provided towards the Apprenticeship in Business Administration within the workplace during regular visits with a member of our dedicated team of Training Advisors. Our Level 2 Business Administration Apprenticeship Programme consists of the following: NVQ Level 2 in Business Administration Functional Skills in Literacy, Numeracy and IT Level 2 (portfolio & test)

Babington - Learning Provider

Always at the forefront of innovation, Babington is a pioneer of the Apprenticeship programme. They ran the first Accountancy Apprentice in the country and the first Insurance Apprentice in the North of England. So they really have the experience and expertise needed to ensure top quality training.

If you're interested in what else Babington offer. Follow the link below.

https://babington.co.uk

For more information about this vacancy please contact Babington on 01332 345450 or email: richard.davenport@babingtongroup.co.uk (Ref ID:85800)
Babington

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