Working within a team of people dealing with day to day contact with clients regarding general queries, quotations and orders. Ensuring accuracy of data, compliance to operating procedures, keeping up to date on outstanding schedules, adhering to KPI and customer satisfaction levels, and ensuring contractual obligations
First 6 months:
To run reports to check driver details such as duplicate drivers, missing details, excess mileage position, vehicle past contract end dates, contract replacement status, overdue MOT’s, outstanding licence checks, unreturned schedules.
To ensure operating procedures are up to date and stored on the database To maintain and update client files and database details
To minimise risk to Zenith of outstanding schedules for clients within the team
To ensure Zenith operate within the contract set with the client
Second 6 months:
To fully understand contracts including pricing, management fees, services, products, service levels, profit share, excess mileage, and expiry dates.
To fully understand the various vehicle funding methods and the costs and benefits to each for clients including and not limited to Contract Hire, Purchase, Employee Car Ownership, Salary Sacrifice
To request and check orders from clients and produce internal orders
To provide driver support via phone and email responding to queries and hand holding to provide excellent customer service