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IT Operations Apprentice

Lockheed Martin
Are you looking for a high level IT apprenticeship with a UK leading company? They complete IT within areas as diverse as cyber-security, energy and space will keep Britain safe, secure and prosperous for decades to come. Apply here to start your career with Lockheed Martin!

Lockheed Martin - Employer

Lockheed Martin has a growing portfolio of programmes both in the UK and in Europe, for a range of military and commercial customers. This portfolio remains focused around its core Helo business, but includes programmes in the wider airborne Mission System and Maritime business sectors, as well as Commercial Postal Customers. This broadening of domains offers new and exciting challenges for the software team, offering opportunities to embrace new technologies and different software development practices.

Established in 1991, Rotary and Mission Systems Integrated Systems (RMS IS), is a leading prime contractor and systems integrator responsible for a wide portfolio of high technology programmes, complex integration, training and through-life support, spanning the defence and civil sectors. The LM RMS IS business, a leading provider of systems engineering, software development and complex programme management for global security, cyber, civil and commercial markets.

Lockheed Martin

03/09/2018    

24 months


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Job Summary

85871
£278.63
37.50
Havant
16/05/2018
Pending
IT
Lockheed Martin



Detailed Job Description

LM Operations are responsible for delivering operational support to customers around the world ensuring technical issues have limited or no adverse impact on the customer operations.

Based at Havant the Lockheed Martin Control Centre (LMCC) provides support to over 40 customer locations in the UK, Australia and Sweden. The LMCC provides 24/7 technical support 364 days a year exceeding stringent SLA targets by logging and resolving incidents, analysing data, deploying software and providing proactive over watch.

The LMCC functions with a wide variety of skills and capabilities with drive, agility, affordability, and innovation. The mission is to offer a customer driven approach, supporting both the current and future business needs.

Specific Job Description:

This position will report to the European Operations Manager. The role will involve rotations which will encompass the full spectrum of Operations support teams to provide you with a solid foundation and allow you begin building your career within IT support.

Position responsibilities include, but are not limited to:

  • Providing end user support to customers via phone, face to face, whilst adhering to agreed Service Levels.
  • Assist with maintaining asset tracking database.
  • Participate in various project work as required such as software and hardware refresh programmes.
  • Write, update and maintain written processes and procedures.

Requirements and Prospects

Qualifications required

  • Minimum GCSE results - 5 or more A-C grades including Maths and English
  • Minimum C grades in A-Levels
  • Minimum Merit in any BTEC qualifications
  • No previous apprenticeships
  • Minimal re-takes of GCSE and A-Levels

Skills required

Required skills, qualifications and experience

  • A desire to build a career within Lockheed Martin
  • Ability to demonstrate customer service skills
  • Interest in ITIL / ISO 20000
  • Self starter with willingness to learn from colleagues
  • Must be a good team player and able to use own initiative
  • Must have good problem determination skills
  • Communication skills – both written and verbal
  • A-Level or equivilent

Desired skills, qualifications and experience

  • Dynamic and flexible ”can-do” attitude
  • Enthusiastic, motivated & passionate about IT
  • Ability to demonstrate organisational skills
  • Experience of Service Management processes

Personal Qualities

  • Attention to detail
  • Punctual
  • Reliable

Future prospects

Depending on the apprentices performance throughout the apprenticeship, they will be offered a full time position at Lockheed Martin.

Additional Information

Training provided

The successful applicant will complete their IT level 4 qualification as well as on the job training.

GetMyFirstJob - Learning Provider

For more information about this vacancy please contact the provider GetMyFirstJob on 02393 874752 or email: josh.lund@gmfj.co.uk (Ref ID:85871)
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