Timetabling and Room Booking Administrator Apprentice

  • Falmouth Exeter Plus (FX Plus)
  • Penryn, Cornwall
  • £4.20 per hour

The Timetabling Office is the central point for all Timetabling and Room Booking requirements.

Vacancy provider logo for Truro and Penwith College

  • GMFJ Reference
    85873
  • Wages
    £4.20 p/h
  • Hours
    37.50 per week
  • Date Posted
    16/05/2018
  • Start Date
    03/09/2018
  • Approx. Duration
    12 Months

  • Location
    Penryn
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Falmouth Exeter Plus (FX Plus)

Description

The role of the Room Bookings and Timetabling Admin Apprentice is to provide a service for all staff and students at Falmouth University, Falmouth Exeter Plus and University of Exeter, Cornwall Campus.

This role will involve booking rooms for meetings and student led events, along with supporting the Timetabling Officers and manager ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. The Timetabling Office is a dynamic, fast-paced environment which provides services over the phone, through e- mail, in person (for walk-in customers) and self-service.

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 85873)

Company website : http://www.fxplus.ac.uk/

Skills Required:

Essential:

  • Good working knowledge of Windows and Microsoft Office.
  • Excellent verbal and written communication skills.
  • Good IT Skills.

Desirable:

  • Customer Service training.

Essential:

  • GCSE Maths and English.

Business Administration Skills taught programme Business Administration Skills taught programme

Day 1: Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.

Day 2: Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.

Day 3: Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace Day

4: Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.

Day 5: Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.

Day 6: Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace

Day 7: Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.

Day 8: Project development (½ day): Identification of project; Developing business case; Developing project plan. Health and Safety. Legislation requirements.

Day 9: Project development (½ day): Reviewing project progress; Developing project. Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace

Day 10: Presentation skills: Project review; Presentation skills; Presentation software.

Day 11: Project presentations. Learner project presentations to employer audience. * Presentation of certificates for unit examination achievements. * Time/duration dependant on cohort group size.

Essential:

  • Good interpersonal skills with a strong customer focus.
  • Ability to deal professionally with a wide range of people.
  • Positive attitude.
  • Ability to work on own initiative.
  • Excellent time management and prioritising skills.
  • Ability to work under pressure and deal with difficult and stressful situations.
  • Analytical and a keen eye for detail.
On successful completion of the apprenticeship, possibility of a full time job role.
Hourly Rate: Under 18 = £4.20 18 - 20 = £5.90 21 - 24 = £7.38 25+ = £7.83 Working Hours: 0900 to 1700 with a half hour break

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