Business Administration Apprentice

  • Corserv Limited
  • Wadebridge, Cornwall
  • £4.73 per hour

To provide high quality, prompt and proactive professional and administration support to the Learning and Development Team. The role will deal directly with, and be a key point of contact for all staff, officers, external agencies and contractors. This post forms a key role within the Learning and Development back office support team. The back office provides all the administrative support generated by learning and development. The post holder will provide support to managers, team leaders and individual teams accordingly & ensure the ‘back office’ functions effectively.

Vacancy provider logo for Truro and Penwith College

  • GMFJ Reference
    85962
  • Wages
    £4.73 p/h
  • Hours
    37.00 per week
  • Date Posted
    17/05/2018
  • Start Date
    28/06/2018
  • Approx. Duration
    12 months

  • Location
    Wadebridge
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Corserv Limited

Description

Key Responsibilities:

  • To arrange training events as requested by the L&D Manager throughout the companies.
  • To assist in the co-ordination of all aspects of staff training.
  • To collate, edit and maintain all data in accordance with the Data Protection Act.
  • To provide high quality administrative support including word processing of correspondence, reports, presentation materials and spreadsheets.
  • Maintain physical and electronic filing systems.
  • To operate specific procedures and processes in accordance with specialist service areas.
  • To undertake scanning and uploading of documents to electronic document management systems.
  • To undertake any other administrative duties deemed required by the learning and development team.
  • Build productive relationships with colleagues across the group of companies.

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 85962)

Company website : wwwcorservltd.co.uk

  • Knowledge and experience of Microsoft packages including Word, Excel, Powerpoint, Publisher.
  • Strong communication skills, both written and verbal.
  • Attention to detail.
  • Ability to prioritise.
  • GSCE grade C/4 in Maths and English.
  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship.Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
  • Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
  • Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.
  • Day 9 Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 10 Presentation skills: Project review; Presentation skills; Presentation software.
  • Day 11 Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size.
  • Customer-centric approach.
  • Solid organisation and time management skills.
  • We’re looking for someone who can work well as part of a team and build a solid set of skills around administration.

On successful completion of the apprenticeship there is a possibility of a job role.

Hours are 9am to 5pm but could vary if needed.

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