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Contract Administrator Apprentice

Zenith
To undertake administration tasks and to provide excellent Customer Service to Customers (both External and Internal) and Drivers. Day to day tasks within the Contract Admin role and covering for the Fleet Admin Role when required

Zenith - Employer

Since Zenith and Leasedrive joined forces in 2014 we’ve been busy working on bringing our two award‑winning businesses together. We have decided now is the right time to bring the whole company together and move forward as one brand – Zenith. We’ve now completed the integration process which delivers a fully connected service model operating across three regional locations in Leeds, Crowthorne and Solihull.

Zenith

09/07/2018    

12 months


This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

86662
GBP 187.50
37.50
Leeds
07/06/2018
Closed
Customer Service
Zenith
Full-Time



Detailed Job Description

Working in a team of 4, working on a variety of administrative tasks which are rotated between three administrators. Working within tight deadlines and adhering to the customer service standards. This role requires exceptional strengths in administration and attention to detail.

  • Sorting post
  • Managing contract admin e-mails
  • Produce contracts daily and e-mail/post to Customers/Drivers
  • Contracts returned from Customers/Drivers – enter dates and run daily reports
  • Extension Amendments – raise contract and chase outstanding each month
  • Produce letters with a copy of the DVLA vehicle summary if required
  • Process vehicle audits, ensuring vehicles are registered correctly, liaise with the DVLA for any queries RFL (Road Fund Licence) – Ensure all vehicles are taxed by the due date and reports completed for each vehicle
  • Opening Customer Accounts, along with amendments to customers
  • Audit Customer records to make sure details have not been changed
  • Attend implementation meetings, enter all details onto our systems and prepare checklist spreadsheet to hand over to the Account Management/Finance Teams
  • Master Agreements – Enter all details, scan and file
  • Reports – Run daily, weekly and monthly reports to be completed in excel
  • Ensure all daily tasks are completed and any ad hoc duties
  • Covering the Fleet Admin Team when required
  • Cross Training between both Teams, to keep up to date with procedures

Requirements and Prospects

Qualifications required

5 GCSE grade C and above including Maths and English

Skills required

  • Excellent telephone manner
  • Proven Administration skills
  • Strong Microsoft Office skills
  • Good level of spelling and grammar

Personal Qualities

  • Professional telephone manner
  • Flexible Team player
  • Ability to work under pressure
  • Self-Motivated/Positive Reliable/Punctual Strong
  • Organisation skills
  • Desire to deliver exceptional service

Future prospects

Potential for a full time role and progression on to further qualifications.

Additional Information

Training provided

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. All apprentices are required to complete and evidence 20% of the job learning whilst on their apprenticeship.

In addition, the apprenticeship will be delivered primarily on our online platform, Babington Online and you will receive full support from our dedicated team of Training Advisors via workshops, webinars and regularly scheduled reviews, conducted by Skype and/or Phone.

Our Customer Services Practitioner Level 2 Programme consists of the following:

Customer Services Practitioner Level 2 Standard

Functional Skills in Literacy and Numeracy Level 2

End-point Assessment conducted by an external provider (Professional discussion, practical observation and apprentice showcase)

The end-point assessment is designed to enable apprentices to demonstrate that they are fully conversant in the skills knowledge and behaviours expected of individuals at this level. It is designed to provide assessors with a holistic view of the apprentice, and to allow them to assess to what extent the apprentice meets or exceeds the apprenticeship standard.

Babington - Learning Provider

Always at the forefront of innovation, Babington is a pioneer of the Apprenticeship programme. They ran the first Accountancy Apprentice in the country and the first Insurance Apprentice in the North of England. So they really have the experience and expertise needed to ensure top quality training.

If you're interested in what else Babington offer. Follow the link below.

https://babington.co.uk

For more information about this vacancy please contact Babington on 01332 345450 or email: richard.davenport@babingtongroup.co.uk (Ref ID:86662)
Babington

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