Day 1: Programme Induction and PDP. Time Management Managing own performance. Prioritising workload
Day 2: Communications Influencing skills. Internal stakeholders/customer management. Interpersonal skills
Day 3: Managing/chairing meetings. Managing small scale events eg: internal conferences. Minute taking
Day 4: Business Awareness. Business types, structures. Business markets
Day 5: Financial Management
Day 6; Study day. Practice tests (based on previous content)
Day 7: Teamwork
Day 8: Legislation. H&S. Include COSHH, RIDDOR, Risk Assessments
Day 9: Legislation. E&D. DPA & GDPR. Freedom of Information
Day 10: Legislation. Employment Relations. Working time Directive. PUWER. Environment and Sustainability
Day 11: Producing documents. Following processes. Quality / Audit processes
Day 12: Study day Practice tests (based on previous content)
Day 13: Windows ‘Office’Word including mail merge, PP
Day 14: ExcelData Analysis and presentation
Day 15: Databases Data analysis and presentation
Day 16: Business planning. Organising work. Coaching and mentoring others
Day 17: Business improvement. Problem solving. Apprentices will be asked to work with their manager to identify a business improvement project.
Day 18: Study day Practice tests (based on previous content)
Day 19: Presentation skills
Day 20: Project management and development. Apprentices will be required to present their improvement project
Day 21: Change management
Day 22: Study day and individual project development reviews. Practice tests and practice presentation
Day 23: Employer presentation – morning Study day – afternoon