Business Administration Apprentice

  • Royal Cornwall Hospitals Trust
  • Truro, Cornwall
  • £5.53 per hour

An opportunity has arisen in the Department of Postgraduate Medical Education for an enthusiastic individual to join our team as a Business Administration Apprentice. You will be expected to develop the skills to provide a comprehensive and effective administrative service; to support the smooth and efficient running of Postgraduate Education Services. You will be required to work as part of a team, communicating effectively and courteously with a wide range of internal/external personnel. This is a fulltime post of 37.5 hours a week. A proportion of time will be spent at College stu...

Vacancy provider logo for Truro and Penwith College

  • GMFJ Reference
    87279
  • Wages
    £5.53 p/h
  • Hours
    37.50 per week
  • Date Posted
    21/06/2018
  • Start Date
    05/09/2018
  • Approx. Duration
    12 months

  • Location
    Truro
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Royal Cornwall Hospitals Trust

Description

KEY RESULT AREAS

  • To provide administration assistance to the different teams within the Postgraduate Centre.
  • To work closely with members of the team to enable them to effectively deliver all aspects of postgraduate education.
  • To assist the Resuscitation team with their national and local course administration.
  • Support the team with hosting and facilitating training and events. Input, retrieve and collect data and information using the Departmental and Trust computer systems.
  • Deal with face to face or telephone enquiries, convey messages and transfer calls as necessary whilst maintaining confidentiality at all times.
  • To be responsible for receiving and processing of outgoing mail, incoming and out-going telephone calls in accordance with Trust Policies.
  • To assist with the setting up of rooms and equipment for meeting use.To communicate effectively and liaise with other professionals in a clear, concise and professional manor.
  • To act as an ambassador for the department and promote its services.
  • To act as an ambassador for Apprenticeships and participate in events.
  • To undertake statutory training as required in accordance with Health and Safety regulations and the Trust’s policies.
  • To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work
  • To achieve the Intermediate Level 2 in Business Administration Apprenticeship(Functional Skills, NVQ and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme, whenever necessary. Undertake any necessary written work at home during the length of the course.
  • Any other duties as deemed appropriate by senior staff.

The vacancy closes of the 29th June 2018.

To apply please follow the below link: http://jobs.royalcornwall.nhs.uk/job/UK/Cornwall/Truro/Royal_Cornwall_Hospitals_NHS_Trust/Postgraduate_Medical_Education/Postgraduate_Medical_Education-v1147071?_ts=13885

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 87279)

Company website : https://www.royalcornwall.nhs.uk

Essential:

  • A good general education.
  • Working knowledge of MS office Suite.
  • Good communication and interpersonal skills.
  • Good organisational skills.

Desirable:

  • Previous experience of working in an office environment.
  • GCSE A*/9 - C/4 in Mathematics and English.
  • IT Literate and experience of using Microsoft packages including Word and Excel.
  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
  • Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
  • Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan. Health and Safety. Legislation requirements.
  • Day 9 Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 10 Presentation skills: Project review; Presentation skills; Presentation software.
  • Day 11 Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size.
  • An aptitude to learn quickly under supervised direction.
  • Attention to detail.
  • Ability to meet deadlines.
  • To be able to work as part of a team.
  • Take responsibility for developing oneself.
  • Enthusiastic and motivated approach.
On successful completion of the apprenticeship there is a possibility of a job role.

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