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Apprentice Customer Service, Admin & Repair Assistant

Samsung Service Centre
Do you want to get a foot in the world of business? Then this Apprenticeship with Samsung is a great opportunity to earn while you learn and give you the basics to get in and go far with a Customer Service qualification. The job will cover a variety of responsibilities.

Samsung Service Centre - Employer

Samsung Support Centre



12 months

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Job Summary

New Vacancy
Customer Service
Samsung Service Centre

Detailed Job Description

Job Purpose

To assist in running an effective, busy Samsung Support Centre

  • As a customer service, admin & repair assistant, you will have to represent the Samsung brand to our customers, listen to them and solve their problems in a professional manner whilst ensuring company guidelines are adhered to.
  • To assist each and every member of the team in any tasks which they need help with
  • .To follow correct procedures for booking a device in for repair, collection of a device, testing of a device, telephone manner and any other tasks which are set in each day.
  • Learn the best methods for becoming a vital member of the team and how to become a professional and appropriate employee.
  • Liaising with customers and the internal team using, email & telephone
  • .Relationship building with the team and customers
  • Team Working-To provide support as requested by the manager and other team members, completing tasks to deadlines and maintaining a high standard of work
  • To seek advice and input from other team members as appropriate

Requirements and Prospects

Qualifications required

5 GCSE’s grades C above or equivalent

Skills required

  • Motivated and keen to learn new skills
  • Appropriate level of computer literacy, specifically basic understanding and usage of MS Word and Excel
  • Appropriate level of communication skills
  • Excellent telephone manner
  • Ability to build good relationships
  • Energetic and proactive team player Positive, can-do and friendly person Ability to work in a fast paced, pressured environment
  • Well-presented and polite
  • Ability to take the initiative
  • Confident at dealing with people at all levels
  • Reliable and adaptable
  • Willingness to take on challenges and to push oneself
  • Personable

Personal Qualities

  • You must be a highly-motivated individual
  • You must be ready to work extremely hard and be willing to learn from those with many years of experience.
  • Be Familiar with Microsoft office (Excel / Word /etc) Possess Excellent communication skills – written / verbal
  • Be Comfortable working in a team and on your own

Future prospects

The opportunity to progress to an Advanced Apprenticeship with a Level 3 qualification for the right candidate

Additional Information

Training provided

  • Level 2 Diploma in Customer Service
  • Functional Skills Maths level 1 unless exemptions apply
  • Functional Skills English level 1 unless exemptions apply
  • Personal learning and thinking skills (PLTS)
  • Employee rights and responsibilities (ERR)

Progress to Excellence Ltd - Learning Provider

Progress to Excellence Ltd is a national training provider offering apprenticeships and commercial training throughout England. They offer qualifications in sectors including childcare, dental nursing, health and social care, customer service and business administration. Progress to Excellence Ltd is an Ofsted graded 'Good' training provider who works with over 1,000 employers and 3,000 learners. 

For more information about this vacancy please contact Progress to Excellence Ltd on 0151 650 6933 or email: (Ref ID:88093)
Progress to Excellence Ltd


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