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Customer Service Apprentice Level 2

Comtec Cable Accessories Ltd
To enable Comtec to provide customers with an exceptional customer service experience. To enable Comtec to grow Sales

Comtec Cable Accessories Ltd - Employer

A £60 million Group established in 1978, we are one of the UK’s largest value-added distributors of IP infrastructure to both the carrier and enterprise markets. With offices in the UK, Far East and Middle East, our success lies in our unique approach, from selecting the right product for the right job through to managing entire supply chains.

GetMyFirstJob

27/08/2018    

12-18 Months


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Job Summary

88377
GBP 172.88
37.50
Cambridgeshire
16/07/2018
New Vacancy
Customer Service
Comtec Cable Accessories Ltd
Full-Time



Detailed Job Description

  • Deal with enquiries, requests and bookings made by telephone, e-mail or on-line
  • Deliver good customer service and communicate effectively with customers
  • Process customer information when necessary
  • Maintain a positive and customer friendly attitude
  • Deal with incoming telephone calls and recognise and deal with customer queries
  • General administration duties which may include filing, faxing, shredding and photocopying
  • Liaise and communicate effectively with all staff members, callers and visitors in a professional manner
  • Maintain a clean and tidy work environment
  • Input data onto a computerised system and use IT including Microsoft Office
  • comply with health, safety, environmental and quality responsibilities
  • Support other colleagues as required

Requirements and Prospects

Qualifications required

A good level of Maths & English would be desirable.

Skills required

Interpersonal skills

  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Communication

  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Influencing skills

  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Personal organisation

  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Dealing with customer conflict and challenge

  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.

Personal Qualities

  • Take ownership for keeping your service knowledge and skills up-to-date.
  • Consider personal goals and propose development that would help achieve them.
  • Act on and seek feedback from others to develop or maintain personal service skills and knowledge.
  • Communicate and work with others in the interest of helping customers efficiently.
  • Treat customers as individuals to provide a personalised customer service experience.
  • Uphold the organisations core values and service culture through your actions.
  • Demonstrate personal pride in the job through appropriate dress and positive and confident language.

Future prospects

To build an exciting career with a growing and progressive business.

Additional Information

Training provided

  • Level 2 in Customer Service Graded at Pass, Merit or Distinction
  • Functional Skills in Maths Level 1
  • Functional Skills in English Level 1

You will be required to attend a pre-interview at Peterborough Regional College.

Peterborough Regional College - Learning Provider

For more information about this vacancy please contact Peterborough Regional College on 01733 762121 or email: christina.dickinson@peterborough.ac.uk (Ref ID:88377)
Peterborough Regional College

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