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1st Line Apprentice

North West Ambulance Service
Estio Training have an exciting new opportunity for two 1st Line Apprentices with The North West Ambulance Service, a branch of the NHS based in Liverpool.

North West Ambulance Service - Employer

The North West Ambulance Service NHS Trust (NWAS), was formed on 1 July 2006, as part of Health Minister Lord Warner’s plans to reduce the number of NHS ambulance service trusts operating in the United Kingdom meaning that (NWAS) was given a bigger area to cover, making them the second largest in England.

North West Ambulance Service


18 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 267.87
IT, Software, Web & Telecoms Professional
North West Ambulance Service

Detailed Job Description

· To routinely receive requests for assistance via the Service Desk management software and provide advice, support and fault diagnosis on IT related matters to Trust-wide users as directed by ITIL Service Desk Manager.

· To provide documentation of procedures for the installation and support of desktop systems, Trust-wide applications and associated equipment.

· To assist in the server room with operational problems as directed by a 3rd Line Support Specialist or Engineer.

· To provide support in the installation and configuration of all new desktop devices (including IPT phones, smart phones, PC’s, laptops and PDA’s) and associated devices (e.g. printers and scanners) ensuring that the legal licensing requirements are adhered to.

Requirements and Prospects

Qualifications required

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills required

  • Courteous, patient and tactful at all times. ·
  • Willing to learn
  • Patient
  • Punctual
  • Professional

Personal Qualities

  • Good Organisation skills
  • Good time keeping
  • Great attention to detail

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Additional Information

Training provided

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt. Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 4 Network Engineer Standard with training in areas such as:·

  • Functional Skills, Maths L2 and English L2·
  • CompTIA A+ Certification·
  • Network Principles
  • Network Systems & Architecture
  • Network Security

Estio Training - Learning Provider

Estio Training. Estio Training are one of the UK’s leading providers of IT, Digital and Tech apprenticeships. Estio apprenticeships are designed for talented school & college leavers. Estio work with businesses such as the NHS, Xerox, Sky, Asda, Missguided and more!
For more information about this vacancy please contact Estio Training on 01422 397 700 or email: (Ref ID:88383)
Estio Training


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