- GMFJ Reference
89256
- Wages
£4.00 p/h
- Hours
40.00 per week
- Date Posted
06/08/2018
- Start Date
30/11/2018
- Approx. Duration
12 months
- Location
Waverton
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Employer
The Village Pharmacy
Description
A fantastic opportunity has become available within our established Pharmacy in Waverton. We have an excellent reputation within the local community for the level of customer service and value of the products we offer.
The role is for a full time Apprentice Customer Service Assistant. You will be joining an experienced and small team and will relish the opportunity to work with existing and new customers.
You will be mainly dealing with face-to-face and telephone customers and you will take responsibility for customer and sales of all of the retail products.
Key functions include:
To act as first point of contact for our customers
Provide excellent standards of customer service by displaying good listening skills to identify customer needs;Sale of over the counter products.
Processing customer orders.
Dealing with customer requests and queries both in person and over the phone.
Maintaining the retail store area to the highest standard.
Maintain knowledge of the range of items within the shop
Complete daily tasks with accuracy and in a timely manner To comply with all Company policies, procedures and guidelines e.g Health & Safety, Fire Safety Security, Cash Handling
As an Apprentice you will be enrolled on a Level 2 Customer Service qualification. Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Regional Trainer coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.
For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 89256)
Company website : http://www.babcockavol.co.uk/babcockavol/application.aspx?empid=17636&jvid=16482
Customer focussed
• Excellent organisational, administrative and coordination skills
• Able to multi-task
• Accuracy and attention to detail in all work areas
• Able to work under pressure to meet deadlines.
• Excellent written and oral communication skills
None Specific as full training will be given
Apprenticeship Customer Service Practitioner Level 2
Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.
Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.
Approachable
Hard Working
Friendly, reliable and trustworthy
Can do attitude
Able to work alone or as part of a team
On-going training & development potentially leading to a permanent position for the right applicant.