- GMFJ Reference
89326
- Wages
£5.90 p/h
- Hours
40.00 per week
- Date Posted
07/08/2018
- Start Date
01/10/2018
- Approx. Duration
18 months
- Location
St. Ives
- Status
Now Taking Applications
- Sector
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Employer
Hubbox
Description
- Ensure customer satisfaction by working with the team to consistently deliver a first class service experience.
- Deliver a 100% customer focused service through being welcoming, attentive and able to adapt to the customers varied needs.
- Create a positive and relaxed environment.
- Communicate customer feedback to your line manager, and ensure all situations are dealt with as they happen
- .Consistently deliver the Hubbox service experience to all guests.
- Work with a sense of urgency, be proactive and always be a step ahead.
- Be confident and knowledgeable of our standards and products.
- Ensure all food and drinks are delivered to company standards.
For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 89326)
Company website : www.hubbox.co.uk
Desirable:
- Pro-active.
- Team work.
- Good communication.
GCSE grade C/4 or above in English and Maths.
The programme involves developing effective knowledge, behaviours and skills in topics as:
- Meeting and exceeding customer expectations.
- Receiving and dealing with customer feedback.
- Understanding how your role contributes to the financial performance of the business.
- Communicating clearly and engaging customers to build positive relationships.
- Positively promoting the organisation to increase customer loyalty.
- Preparing and serving wines and cocktails.
- Preparing and serving hot drinks.
- Providing counter, buffet, take-away and carvery service.
- House keeping.
- Managing stock.
- Carrying out reception, concierge and guest services.
- Providing a positive customer service – creating a positive impression of the organisation.
- Promoting additional services and up-selling and resolving customer service problems.
- Maintaining health, safety and security of the working environment including food safety and hygiene practices.
- Working as part of a team.
- Hospitality Team Member Apprentices must select from one of the following specialist functions: Food & Beverage, Alcoholic Beverage Service, Barista, Food Production, Concierge and Guest Services, House Keeping, Reception.
On successful completion of the apprenticeship there is a possibility of a job role.
Shift work is essential on Hospitality. The working days are from Monday - Sunday between the hours of 9.30am and 10pm.