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Front of House Apprentice

The Waymarker
Prefer to work straight shifts? Look no further than an apprenticeship at the Waymarker where 90% of the shifts are daytime hours only. Want to earn a wage that reflects your age and experience not just basic apprentice rate? We will match your hourly rate to your age and reward development of skills within our business. If you'd like a challenging and exciting opportunity in our forward-thinking organisation we can provide the right candidate great scope to boost future employability or even permanently incorporate into the team responsible for The Waymarker business evolution.

The Waymarker - Employer

Since opening in October 2009 The Waymarker has transformed from humble offerings of basic specials board pies, quiches & sandwich menus and a now infamous Sunday Roast. The current menus range from classic Brasserie style dinners, splendid light lunches & mouth watering cakes whether gluten & dairy are your friends or not! We like to think we offer something for every appetite and taste preference. The beverage menus include famous locally roasted Origin Coffee, Tregothnan tea & luxury local ice cream shakes. This evolution has resulted in being recognised as one of the top restaurants in Falmouth. From our stunning rural location, we have built a reputation for providing friendly customer service and great food using the finest quality Cornish ingredients. The Waymarker was crowned “Truly Cornish Cream Tea” Champion in 2014. Our legendary Roast Lunch has been voted in top3 best Cornwall Sunday Roast for the last three years running. Throughout our growth we have continued to create amazing homemade dishes using local ethically sourced Cornish ingredients, making us one of the best loved Rural Restaurants in Falmouth and possibly Cornwall. Our small, dedicated and friendly team at The Waymarker has been paramount in our success. All staff work both front and back of house meaning customers can enjoy their knowledge of ingredients and dishes, while being introduced to new food combinations and sources.

The Waymarker

29/10/2018    

18 months


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Job Summary

89421
GBP 240.00
40.00
Falmouth
09/08/2018
New Vacancy
Catering & Hospitality
The Waymarker
Full-Time



Detailed Job Description

Are you energetic and personable? We are seeking a Food and Beverage Assistant who has excellent customer service skills and ability to adapt to working in a fast-paced environment. The preferred candidate will have an eye for detail and good work ethic to turn hand to the diverse roles this job can entail. You will be working closely with the owners in a small team who take pride in working with local cornish produce. You will gain hands-on experience in hospitality within the busy restaurant, including waiting, bar, administration such as stock management and general tasks involved in the running of the organisation. An interest in pursuing a career in hospitality related fields is essential.

Requirements and Prospects

Qualifications required

  • Apprenticeship A-C or equivalent in Maths and English is requested, with an ICT qualification considered an advantage, however all applicants will be considered on merit subject to initial assessment against the challenging academic requirements of the framework.

Skills required

Essential:·

  • Having the capacity to lift heavy items on occasion
  • Providing excellent customer service
  • Numerate
  • Sociable
  • Previous serving experience advantage

Personal Qualities

Essential:

  • To be professional, attentive and detail oriented, ensuring customers have a great dining experience.
  • Using interpersonal skills, adaptability and conflict-resolution skills, they resolve any issues that arise to make sure customers leave happy.
  • Excellent spoken communication skills and customer service manners
  • Must be able to stand, and walk for an extended period of time
  • Good organisational skills
  • Enjoys working as part of a team of staff
  • Able to work at weekends

Future prospects

On successful completion of the apprenticeship there is a possibility of a job role.

Additional Information

Training provided

The programme involves developing effective knowledge, behaviours and skills in topics as:

  • Meeting and exceeding customer expectations
  • Receiving and dealing with customer feedback
  • Understanding how your role contributes to the financial performance of the business
  • Communicating clearly and engaging customers to build positive relationships
  • Positively promoting the organisation to increase customer loyalty
  • Preparing and serving wines and cocktails
  • Preparing and serving hot drinks
  • Providing counter, buffet, take-away and carvery service
  • House keeping
  • Managing stock
  • Carrying out reception, concierge and guest services
  • Providing a positive customer service – creating a positive impression of the organisation
  • Promoting additional services and up-selling and resolving customer service problems
  • Maintaining health, safety and security of the working environment including food safety and hygiene practices
  • Working as part of a team
  • Hospitality Team Member Apprentices must select from one of the following specialist functions: Food & Beverage, Alcoholic Beverage Service, Barista, Food Production, Concierge and Guest Services, House Keeping, Reception.

You will be active most of your shift. Working weekends is essential. Our location is rural with nearest bus running to village 20 minute walk away (no Sunday bus service).

Truro and Penwith College - Learning Provider

Find your feet with a traineeship. They’re a great way to help you build your CV. That’s because traineeships help you learn the essential skills that every employer wants. And they’ll set you on the right path to compete for apprenticeships. In short, they’re that vital first stepping stone to getting ahead.

For more information about this vacancy please contact Truro and Penwith College on 01872 242711 or email: tammym@truro-penwith.ac.uk (Ref ID:89421)
Truro and Penwith College

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