Duties will include setting up of equipment grounds maintenance (training provided), cleaning, customer service and opening and closing of the venue. The post-holder must, at all times, carry out their duties to comply with the policies, standing orders, financial regulations, employee code of conduct and procedures of the company.
To maintain, at all times, high standards of customer service and customer care.
To supervise both programmed and un-programmed activities of the venue, ensuring that the service provided to supporters is of a high quality.
To intervene to prevent behaviour which is unsafe and identify emergencies quickly, taking appropriate action and administering first aid as necessary.
To carry out cleaning duties as required in accordance with the cleaning schedule, ensuring that high standards of presentation and safety are maintained at all times.
Ensure the facilities are clean, safe and fit for purpose at all times and immediately report any deficiencies to management.
To set up and take down equipment for sporting and non-sporting activities in a safe manner ensuring equipment is safe for use of supporters.
Observe and report any instances that affect or could lead to the deterioration of the services provided.
Completing incident and accident reports, together with all other routine records requiring completion, paying particular attention to signing in and out of the facility, staff breaks, and training logs.
To communicate effectively with customers, visitors and colleagues at all times.
To ensure all duties are carried out in a safe manner in accordance with the Health and Safety Management System to include corporate standards, local procedures, risk assessments and the facility NOP / EAP.
To attend meetings, undertake staff training and to ensure that all qualifications are kept up to date and personal competency is maintained to achieve the targets identified and agreed through the Personal Development Review programme.
To provide cover at other facilities as and when required, including evenings, weekends and bank holidays.
To maintain a personal level of fitness and qualification(s) that is commensurate with the requirements of the post.
To undertake any further duties which may from time to time be required of the post holder and are commensurate with the responsibilities of the role.
As an Apprentice you will be included on a Level 2 Apprenticeship Operational Service Health & Wellbeing Qualification. Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Regional Trainer coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.