An exciting opportunity to train as a Front of House member of staff with a friendly employer, whilst achieving a nationally recognised qualification with an award winning provider, Apply today!
Atlas Hotels is a friendly company which is focused on delivering a fantastic experience for guests at each of the 48 hotels we own and operate in the United Kingdom. We have a reputation for excellence in our field and are the UK’s biggest franchisee of the Holiday Inn Express brand with properties in Scotland, England and Wales.
Possible Start Date: 02/11/2018
Programme Duration: 12 months
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Holiday Inn Express Warwick – Stratford upon Avon is looking for a great team player to join their front of house team. You’ll be known as a Guest Service Assistant (GSA) and you may be the first person a guest encounters at our hotel so you’ll need to be friendly, professional and confident. You’ll be the person a guest turns to if they have any concerns or complaints and you’ll be empowered to make things right.
GSAs are the beating heart of our hotel and get involved in everything from serving at the bar, preparing breakfast and taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, so you’ll be great at juggling tasks and turning your hand to many different things.
Being a GSA means being the person who makes our guests feel welcomed and pleased with their choice of accommodation. It means taking and showing pride in your hotel and delivering a great guest experience consistently.
We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service. Practices and processes can be taught, but pzazz is what comes naturally to our GSAs and is what makes them special.
No formal qualifications required as full training will be given
Articulate and communicative
Good interpersonal skills
Organised and systematic
Concerned with quality of product and service
Computer literateTeam worker
Able to take direction
Following successful completion of the apprenticeship programme, progression within your future career in the hotel will be encouraged and there is the possibility of achieving further qualifications in hospitality.
Level 2 Hospitality Team Member ( Front of House ) Apprenticeship.
Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standards has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.
Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role
Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.
In today’s competitive marketplace, developing the right skills can help you to get ahead and stay ahead. Apprenticeships are a great way to achieve qualifications and earn money whilst also gaining the work experience employers look for. Choose an apprenticeship with Babcock and they will help you to take your first step to an outstanding career. As one of the UK’s largest work-based training providers Babcock has the employer partnerships to offer apprentice job vacancies in your area.
For more information about this vacancy please contact Babcock Training Limited on 0800 731 8199 or
email: Susan.Johnson@babcockinternational.com (Ref ID:91405)
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