Apprentice Customer Service Representative (OLD DATA 2019)

  • Withheld
  • Chelmsford, Essex
  • £4.12 per hour

An exciting opportunity to start your career within the fast moving world of car and van rental with one of the leading companies in the country. If you are enthusiastic, keen to learn, and enjoy a team environment, apply now!

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  • GMFJ Reference
    91502
  • Wages
    £4.12 p/h
  • Hours
    40.00 per week
  • Date Posted
    16/10/2018
  • Start Date
    04/02/2019
  • Approx. Duration
    12 months

  • Location
    Chelmsford
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Withheld

Description

An exciting opportunity has arisen to kick start your career as an Apprentice Customer Service Representative with one of the leading car and van rental companies in the UK. If you are enthusiastic, keen to learn, thrive on challenges and enjoy a team environment, apply now to join our industry leading apprenticeship programme We offer a competitive package, career progression and a great future!! So why not start your journey and apply today?

Thrifty’s award-winning success is all thanks to the people they employ. They operate within the car and van rental market and their professional teams strive to deliver the best customer service in the rental industry.

Working in a busy rental branch is challenging and no two days are the same, however, the company offer a comprehensive apprenticeship programme as well as a structured programme of in house coaching and development by their dedicated trainers to ensure their staff realise their full potential. The company endeavour to promote from within to secure career progression and their apprenticeship programme is designed to give you the skills to deliver an exceptional vehicle rental experience to all their customers. This involves understanding their products, learning how to engage with customers to ensure continued customer satisfaction, maximising sales opportunities, learning vehicle rental administration and vehicle check in/out processes and operating various IT systems. At the end of the apprenticeship, you will have the opportunity to move into a permanent role, where you will be able to continue your career development journey.

So what is an Apprentice Customer Service Representative?

Reporting in to the branch Manager you will be fully trained and supported to become an integral member of the rental team, developing skills and experience that will enable you to deliver the highest standards of customer service, both face to face and over the telephone. You will learn how to deal with all enquiries in a polite and helpful manner, whilst working in accordance with company rental procedures and accurately completing rental documentation and administration including payment processing, ID verification and system uploads. Additionally, you will learn how to check vehicles for pre and post-rental damage in order that appropriate charges can be collected, upsell additional products in line with customer requirements, handle vehicle reservations and conduct daily fleet checks.

For this role you will need to be confident, ambitious and possess excellent IT Skills in all MS Office packages and Internet and Email. You will be a team player, with a flexible can do approach and have the ability to work on your own initiative or with minimum supervision when required. Excellent communication, administrative and organisational skills and a willingness to undertake further training and development to develop your career are also required.

Full training and support will be provided to ensure you succeed in this role and if you are successful, you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice.

As well as a good standard of education in maths and English, you absolutely must have passion, energy, talent, character and attitude to succeed in this role.

For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 91502)

Company website : www.thrifty.co.uk

  • Excellent communicator
  • Organised, flexible & good attention to detail
  • IT Literate
GCSE Maths and English at grade D or equivalent is desirable but not essential.

Customer Service Practitioner Level 2 plus Functional Skills if appropriate.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

  • Team Player
  • Enthusiastic with a positive can do attitude
  • Keen to learn and further develop skills and experience
  • Well-presented and articulate
Full training and support will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a valued member of the team.
Our branch network spans from Truro in the South West to Inverness in the North providing fantastic opportunities for progression and transfer to new locations. Start your career journey with Thrifty now! Uniform provided 6 weeks annual leave including Bank Holidays Group Personal Pension Scheme – 3% company contribution Enrolment to Thrifty Savings (corporate shopping discounts)

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Opportunities with Learning Skills Partnership

With Learning Skills Partnership (LSP) you can be reassured that they are not just any ordinary Training Company. They bring a wealth of experience and knowledge to their Apprenticeship programmes, focusing on key business sectors; including the Automotive Retail and Construction industries.

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