An exciting opportunity has arisen to kick start your career as an Apprentice Customer Service Representative with one of the leading car and van rental companies in the UK. If you are enthusiastic, keen to learn, thrive on challenges and enjoy a team environment, apply now to join our industry leading apprenticeship programme We offer a competitive package, career progression and a great future!! So why not start your journey and apply today?
Thrifty’s award-winning success is all thanks to the people they employ. They operate within the car and van rental market and their professional teams strive to deliver the best customer service in the rental industry.
Working in a busy rental branch is challenging and no two days are the same, however, the company offer a comprehensive apprenticeship programme as well as a structured programme of in house coaching and development by their dedicated trainers to ensure their staff realise their full potential. The company endeavour to promote from within to secure career progression and their apprenticeship programme is designed to give you the skills to deliver an exceptional vehicle rental experience to all their customers. This involves understanding their products, learning how to engage with customers to ensure continued customer satisfaction, maximising sales opportunities, learning vehicle rental administration and vehicle check in/out processes and operating various IT systems. At the end of the apprenticeship, you will have the opportunity to move into a permanent role, where you will be able to continue your career development journey.
So what is an Apprentice Customer Service Representative?
Reporting in to the branch Manager you will be fully trained and supported to become an integral member of the rental team, developing skills and experience that will enable you to deliver the highest standards of customer service, both face to face and over the telephone. You will learn how to deal with all enquiries in a polite and helpful manner, whilst working in accordance with company rental procedures and accurately completing rental documentation and administration including payment processing, ID verification and system uploads. Additionally, you will learn how to check vehicles for pre and post-rental damage in order that appropriate charges can be collected, upsell additional products in line with customer requirements, handle vehicle reservations and conduct daily fleet checks.
For this role you will need to be confident, ambitious and possess excellent IT Skills in all MS Office packages and Internet and Email. You will be a team player, with a flexible can do approach and have the ability to work on your own initiative or with minimum supervision when required. Excellent communication, administrative and organisational skills and a willingness to undertake further training and development to develop your career are also required.
Full training and support will be provided to ensure you succeed in this role and if you are successful, you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice.
As well as a good standard of education in maths and English, you absolutely must have passion, energy, talent, character and attitude to succeed in this role.