Holiday Inn Express Southwark London is a central London hotel near Southwark Tube station. The hotel is a quick walk from Southwark and Blackfriars Tube stations for easy access around the capital, and the Southwark area.
Holiday Inn Express Southwark London is part of RBH Management Hotels - independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH Management we stand out from our peers, transforming hotels to perform exceptionally.
We require a Guest Service Assistant Apprentice to join the team.
As a Guest Service Assistant you will;
Ensure that the highest standards of hospitality and welcome are demonstrated at all times.
Have a good knowledge of the hotel’s facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales.
Be required to provide services for hotel guests including check in and checkout, onward reservations arrangements and liaise with the Housekeeping team
Have the ability to manage guest expectations and have experience of complaint handling
As an Apprentice you will be included on a business qualification. Your qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Regional Trainer coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.