- GMFJ Reference
93471
- Wages
£5.61 p/h
- Hours
37.50 per week
- Date Posted
13/12/2018
- Start Date
02/02/2019
- Approx. Duration
18 months
- Location
Newquay
- Status
Now Taking Applications
- Sector
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Employer
Watergate Bay Hotel
Description
Reports to: Assistant Manager/Restaurant Manager
What you will be doing on a weekly basis:
- Learning how to provide different service styles of food and drinks within the four different restaurants and bars, ensuring a high standard is maintained at all times to guests that reflects the company’s brand
- Learning to ensure that the food and beverage is correctly presented and served in accordance with service procedures laid down by each restaurant manager and training manuals
- Learning to ensure that the restaurant (or station) is fully laid up in accordance with standards and that all linen and tableware is of a high standard
- Learning how to be at all times helpful and courteous towards customers
- Learning to recognise sales opportunities when they arise and act on them
- Learning to serve your customers in a friendly, timely, relaxed yet professional and genuine manner
- Learning how to keep a restaurant section clean & tidy, including the floor area
- Learning how to deal effectively with customer feedback and complaints
- Learn how to maintain and further the excellence of the Hotel following statutory Food Safety, Licencing Laws and Health & Safety regulations
- Maintaining an organised, clean and safe work place, not only for yourself but also for those around you
- Continually building on product knowledge
- Learning to prepare hot and cold beverages to company standard in each restaurant or bar
For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 93471)
Company website : www.watergatebay.co.uk
Essential:
- Good communication skills
- Good attention to detail
- Calm under pressure
- GCSE or equivalent grade C/4 or above in Maths and English
The programme involves developing effective knowledge, behaviours and skills in topics as:
- Meeting and exceeding customer expectations
- Receiving and dealing with customer feedback
- Understanding how your role contributes to the financial performance of the business
- Communicating clearly and engaging customers to build positive relationships
- Positively promoting the organisation to increase customer loyalty
- Preparing and serving wines and cocktails
- Preparing and serving hot drinks
- Providing counter, buffet, take-away and carvery service
- House keeping
- Managing stock
- Carrying out reception, concierge and guest services
- Providing a positive customer service – creating a positive impression of the organisation
- Promoting additional services and up-selling and resolving customer service problems
- Maintaining health, safety and security of the working environment including food safety and hygiene practices
- Working as part of a team Hospitality Team Member Apprentices must select from one of the following specialist functions: Food & Beverage, Alcoholic Beverage Service, Barista, Food Production, Concierge and Guest Services, House Keeping, Reception.
Essential:
- Flexible attitude to working hours and variable shift patterns
- Interest and passion for the food industry
On successful completion of the apprenticeship there is a possibility of a job role.
The working hours will be varied with shift work, weekends and bank holidays to be included. We hold annual reviews, and share our tips amongst all of the staff. There is a auto enrolment in the company pension scheme.