Apprentice Support Engineer - 16971

  • ABBEY SUPPORT LIMITED
  • London , Greater London
  • £9.33 per hour

We are looking for a talented and enthusiastic candidate with the ambition and focus to build a rapid career within our fast growing IT Support Company. Having previous experience of IT/technical support in a personal capacity would be extremely beneficial, but is not essential.

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  • GMFJ Reference
    93502
  • Wages
    £9.33 p/h
  • Hours
    37.50 per week
  • Date Posted
    14/12/2018
  • Start Date
    04/02/2019
  • Approx. Duration
    24 months

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Higher Level 4
  • Employer
    ABBEY SUPPORT LIMITED

Description

We are looking for a talented and enthusiastic candidate with the ambition and focus to build a rapid career within our fast growing IT Support Company. Having previous experience of IT/technical support in a personal capacity would be extremely beneficial, but is not essential.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93502)

Company website : https://apprenticeships.qa.com/apply-now

experience of logging customer issues experience in a customer focused role strong knowledge of Microsoft based operating systems with emphasis on Windows OS and Mac OSX and MS Server 2008/2012/2016 networking experience (LAN, WAN, Wi-Fi, VLANS) knowledge of Active Directory (ADDS) knowledge of anti-virus software knowledge of Office 365/in-house exchange 2010 + knowledge of server backups (off site and local) experience troubleshooting MS Office 2010/2013/2016 knowledge of remote access tools such as Teamviewer
minimum 5 GCSE (or equivalent) grade C/4 or above, including English and maths. Level 3 in Systems and Networking or an equivalent qualification 180 credits BTEC or A-Level (or equivalent)
Network engineer standard (Level 4)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
good understanding of PC hardware and software set-up and configuration and TCP/IP, DNS, DHCP networking skills excellent telephone manner MTA certification would be desirable
Benefits: 20 days paid holiday potential to secure a full time job at the end of the apprenticeship
Network engineer standard (Level 4)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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