Infrastructure Level 3 Apprentice - 16900

  • Micro Minder Plc
  • Greenford , Greater London
  • £6.67 per hour

Duties and responsibilities will include, but not be limited to: • Achieve excellent customer & colleague satisfaction, evidenced through positive feedback, • Take personal ownership to configure systems accurately, • Strive for 100% accuracy with excellent productivity, • Take responsibility personal development

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  • GMFJ Reference
    93539
  • Wages
    £6.67 p/h
  • Hours
    37.50 per week
  • Date Posted
    14/12/2018
  • Start Date
    04/02/2019
  • Approx. Duration
    15 months

  • Location
    Greenford
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Micro Minder Plc

Description

Duties and responsibilities will include, but not be limited to: •Achieve excellent customer & colleague satisfaction, evidenced through positive feedback, •Take personal ownership to configure systems accurately, •Strive for 100% accuracy with excellent productivity, •Take responsibility personal development

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93539)

Company website : https://apprenticeships.qa.com/apply-now

When on Field / qualities to complete duties below: Perform installations consistent with standard procedures Understand and satisfy customer service needs, know your customer Be proactive with their wishes and ensure they are left delighted Alert Support Desk Manager promptly of any customer dissatisfaction Be always on time and ensure that emails for reaching and leaving sites are sent to MMReports Refer to Technical area SME when in doubt of solution or best practice Perform IIA consistent with standard procedure. Perform installations consistent with standard procedures Perform maintenance callouts – ensure problem is 100% complete Carefully complete all reports and scan and return to head office same day or next morning Ensure all descriptions are completed in full and ensure information is clear for future reference
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade D or above.
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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