IT Helpdesk Apprentice - 16914

  • Lms Group Holdings Ltd
  • Chichester , West Sussex
  • £Competitive

An IT Helpdesk Apprentice is required for this company in Chichester. We are a well-established Managed IT Service Provider in the Sussex & Hampshire area and are currently looking to expand our Technical Support Team. The varied and challenging position will require some well-rounded knowledge of IT.

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  • GMFJ Reference
    93546
  • Wages
    £ Competitive p/h
  • Hours
    37.50 per week
  • Date Posted
    14/12/2018
  • Start Date
    04/02/2019
  • Approx. Duration
    15 months

  • Location
    Chichester
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Lms Group Holdings Ltd

Description

An IT Helpdesk Apprentice is required for this company in Chichester. We are a well-established Managed IT Service Provider in the Sussex & Hampshire area and are currently looking to expand our Technical Support Team. The varied and challenging position will require some well-rounded knowledge of IT.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93546)

Company website : https://apprenticeships.qa.com/apply-now

What we are looking for: Experience in co-ordinating IT support for end users, preferably commercial customers Good customer awareness, ability to manage customer expectations Excellent analytical and problem-solving skills Effective communication skills and style, able to explain complex issues to non-technical users Self-starter, self-motivated, and a team player Able to work under pressure and against timelines Keen interest in technology and innovation A good understanding of service support best practices A full clean driving license is desirable but not essential A keen interest in IT Hardware and wants a long-term career in IT Candidate would also require excellent customer service skills
None specified.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Excellent communication skills, both written and verbal. Good organisation skills and be willing to learn. Ability to work well in a team environment. High attention to detail with problem solving skills. Ambition, strong work ethic and open to new ideas.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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