IT Customer Support Analyst Apprentice - 16289

  • XN LEISURE SYSTEMS LIMITED
  • Abingdon , Oxfordshire
  • £Competitive

To use sound judgment and take decisions within established procedures for each service request including logging, processing and follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.

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  • GMFJ Reference
    93609
  • Wages
    £ Competitive p/h
  • Hours
    37.50 per week
  • Date Posted
    14/12/2018
  • Start Date
    14/01/2019
  • Approx. Duration
    15 months

  • Location
    Abingdon
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    XN LEISURE SYSTEMS LIMITED

Description

To use sound judgment and take decisions within established procedures for each service request including logging, processing and follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93609)

Company website : https://apprenticeships.qa.com/apply-now

Confident Focused Passionate Dedicated Team player Excellent communication skills Hard worker
3 x GCSEs at grades A-C/9-4 (or equivalent) in any subject and GCSEs at grades D/3 or above (or equivalent) in English and maths.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
Potential full-time role at the end of the apprenticeship.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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