IT Support Desk Engineer Apprentice - 16749

  • Payprop Ltd
  • Sevenoaks , Kent
  • £0.00 per hour

We are looking for an apprentice to be based at our UK office in Sevenoaks. The ideal candidate will be driven to learn, to move forward in their career, and to impress, with their focus on providing the best possible customer service. A move to a 2nd line role is expected over time.

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  • GMFJ Reference
    93618
  • Wages
    Competitive
  • Hours
    35.00 per week
  • Date Posted
    14/12/2018
  • Start Date
    07/01/2019
  • Approx. Duration
    15 months

  • Location
    Sevenoaks
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Payprop Ltd

Description

We are looking for an apprentice to be based at our UK office in Sevenoaks. The ideal candidate will be driven to learn, to move forward in their career, and to impress, with their focus on providing the best possible customer service. A move to a 2nd line role is expected over time.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93618)

Company website : https://apprenticeships.qa.com/apply-now

Minimum of one year in a customer service role, preferably with an IT company Worked with Macs and iPhones Supporting Microsoft Office 2016 Dealing with general software problems, e.g. with Adobe products Basic networking knowledge (IP networking, cat5 cabling) Ability to diagnose simple networking issues Knowledge of remote support tools, e.g. Teamviewe Able to configure printers Basic hardware knowledge, e.g. can build a PC Working knowledge of email and other common communication software (e.g. skype, slack)
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade D or above.
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Good, proven, communication skills Able to communicate clearly and succinctly in writing Motivated to provide good customer service Able to work within a team, to work to deadlines, and report accurately on progress with tasks.
Benefits / Future prospects: • 20 holiday- plus bank holiday • Progression to specialist and permanent post
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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