IT Support Technician Apprentice - 16715

  • Hadley Industries Plc
  • Smethwick , Sandwell
  • £4.75 per hour

To provide assistance and support to maintain and help develop the company’s core infrastructure and networks, including support for end users. As well as helps set business users up on systems and provide support to rectify issues swiftly, in order to maintain the organisation’s productivity with minimum disruption.

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  • GMFJ Reference
    93637
  • Wages
    £4.75 p/h
  • Hours
    37.50 per week
  • Date Posted
    14/12/2018
  • Start Date
    07/01/2019
  • Approx. Duration
    15 months

  • Location
    Smethwick
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Hadley Industries Plc

Description

To provide assistance and support to maintain and help develop the company’s core infrastructure and networks, including support for end users. As well as helps set business users up on systems and provide support to rectify issues swiftly, in order to maintain the organisation’s productivity with minimum disruption.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93637)

Company website : https://apprenticeships.qa.com/apply-now

Experience: Experience in an IT Infrastructure support role would be an advantage Core competencies (Technical) : Able to install and configure Windows OS Able to install and configuring Microsoft Office Core competencies (Job related): Excellent written and verbal communications skills Excellent planning and organisational skills Self-motivated with a can-do attitude Attention to detail Prepared to develop new skills and to be mentored and coached Great problem solving skills and can think outside the box Investigation and diagnostic skills Ability to work under pressure Empathy with users Ability to convey information to non-technical colleagues in a concise and clear way
Education and Qualification(s) 5 GCSEs (or equivalent) including maths and English Some relevant qualifications e.g. A-Level IT, BTEC IT, (or equivalent) Microsoft certifications, COMPTIA preferred Must be eligible to work in the UK – valid passport and NI
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Demonstrates commitment to corporate values Good work ethic/reliable Able to communicate with all levels of company personnel, both written and verbal Willing to work with and learn new technologies Enthusiastic – passionate about IT Professional Action orientated with excellent follow through Takes ownership and is accountable Patience and understanding Flexible workstyle with an interest in being part of a dynamic and evolving organisation Optimistic and open to change Civil, courteous and co-operative to colleagues, clients and suppliers Maintain standard of dress and personal hygiene acceptable to the company Engages interest and participation of others Proactively contributes to the team Able to work independently as well as in a team Energy and drive for results Organised Collaborates – builds partnerships Acts with honour and integrity Willing/able to travel abroad and to other sites within UK Continuous improvement mind-set
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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