First Line IT Support Apprentice - 16706

  • TEKSUPPORT LIMITED
  • York
  • £5.33 per hour

You'll be providing IT support to customers answering support queries via telephone / email in SLA Driven environment whilst troubleshooting and resolving hardware issues for PCs, laptops, printers and desk and mobile phones. You will also be troubleshooting and resolving software issues, ranging from off-the-shelf applications to bespoke programs.

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  • GMFJ Reference
    93644
  • Wages
    £5.33 p/h
  • Hours
    37.50 per week
  • Date Posted
    14/12/2018
  • Start Date
    07/01/2019
  • Approx. Duration
    15 months

  • Location
    York
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    TEKSUPPORT LIMITED

Description

You’ll be providing IT support to customers answering support queries via telephone / email in SLA Driven environment whilst troubleshooting and resolving hardware issues for PCs, laptops, printers and desk and mobile phones. You will also be troubleshooting and resolving software issues, ranging from off-the-shelf applications to bespoke programs.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93644)

Company website : https://apprenticeships.qa.com/apply-now

We differentiate ourselves on the excellent Customer Service we provide. Our first consideration for this position will be the Personal skills of the candidate. Good working knowledge of Windows, Mac and Microsoft Office software Basic knowledge of IT Infrastructure e.g. office networks. Good problem solving skills Good communication skills Ability to hold a business conversation over the phone
The candidate will have at least 5 GCSEs at grades A-C/9-4 (or equivalent) including maths and English.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
A full driving license is essential with access to a vehicle preferable. Occasionally the apprentice will be required to travel to different locations. Ability to work in a small but growing team, thus the candidate will need to be friendly, likable, keen to help others, calm under pressure, not easily shaken, not argumentative, listens well, methodical approach, confident, self-motivated and very keen to learn and develop.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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