1st Line Support Technician Apprentice - 16647

  • Y T L
  • Wakefield
  • £4.00 per hour

This company provides technology solutions and services for business and organisations throughout the UK, and we are looking to hire a 1st Line Support Technician Apprentice. As an Apprentice, you will be delivering front line telephone / email support to customers, assisting with the resolution of queries both remotely or on site.

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  • GMFJ Reference
    93674
  • Wages
    £4.00 p/h
  • Hours
    37.50 per week
  • Date Posted
    14/12/2018
  • Start Date
    07/01/2019
  • Approx. Duration
    15 months

  • Location
    Wakefield
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Y T L

Description

This company provides technology solutions and services for business and organisations throughout the UK, and we are looking to hire a 1st Line Support Technician Apprentice. As an Apprentice, you will be delivering front line telephone / email support to customers, assisting with the resolution of queries both remotely or on site.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93674)

Company website : https://apprenticeships.qa.com/apply-now

Knowledge of Desktop PC’s and Operating systems (Windows 7 / Windows 10) Experience in providing server support, in particular small business server 2003/8 and server 2003/8/12/16, MS Exchange, Office 365 Basic knowledge of networking - TCP/IP, DNS, DHCP, VPN’s Excellent interpersonal and customer care skills Strong analytical and problem-solving skills The ability to work using own initiative and solve problems
3 x GCSEs at grades A-C/9-4 (or equivalent) in any subject and GCSEs at grades D/3 or above (or equivalent) in English and maths.
Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
You’ll have an opportunity to become a permanent member of the team.
Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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