IT First Line Support Apprentice - 17007

  • E A C Network Solutions
  • Princes Risborough , Buckinghamshire
  • £4.80 per hour

Working within the Support Team, you would be required to work with the other helpdesk technicians to respond to customer support requests, from the office. You will jointly ensure the smooth operation of the helpdesk team you are a member of, ensuring our core helpdesk processes are adhered to; First Response, Escalations, Follow up, Resolutions.

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  • GMFJ Reference
    93753
  • Wages
    £4.80 p/h
  • Hours
    37.50 per week
  • Date Posted
    17/12/2018
  • Start Date
    04/03/2019
  • Approx. Duration
    15 months

  • Location
    Princes Risborough
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    E A C Network Solutions

Description

Working within the Support Team, you would be required to work with the other helpdesk technicians to respond to customer support requests, from the office. You will jointly ensure the smooth operation of the helpdesk team you are a member of, ensuring our core helpdesk processes are adhered to; First Response, Escalations, Follow up, Resolutions.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 93753)

Company website : https://apprenticeships.qa.com/apply-now

Good communication skills, spoken and written Team player Logical thinker Customer service focus Self-motivated, with good time management skills Maintaining a high level of professionalism with the customer, other team members and third parties
GCSEs in at least 5 subjects with English and maths at Grade C or above
Infrastructure technician Level 3 StandardApproximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
Benefits/Future Prospects Pay Increase Team Events - Go Karting, Topgolf for example Perk Box Pension Scheme
Infrastructure technician Level 3 StandardApproximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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