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Customer Service Apprentice

South Cambridgeshire District Council
Are you looking for a career in Local Government? Are you passionate about helping people? Are you a positive person who enjoys interacting and building relationships? If so we would like to hear from you. Apply Now for this great opportunity!

South Cambridgeshire District Council - Employer

South Cambridgeshire District Council is a local authority and its offices are based in Cambourne; we occupied the building in May 2004. The Council provides services such as waste collection and recycling, local planning and housing services, environmental health services and council tax collection.

The Council consists of 57 councillors, representing 34 electoral wards. The Conservative Party currently has a majority on the council, having gained control in the 2007 local elections.

Our offices are based in the continually growing village of Cambourne. The surrounding area of the office has some stunning walks by lakes and nature reserves. The village boasts two gyms and a spa facility at a nearby hotel.

South Cambridgeshire District Council


12-15 months

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Job Summary

GBP 265.29
New Vacancy
Customer Service
South Cambridgeshire District Council

Detailed Job Description

You will be a part of a highly skilled and committed team of professionals assisting in the delivery of the Council’s Customer Contact Service including Post Room Services, offering a first-class customer experience (internally and externally) and maximising value for money.

You will assist in the delivery of a wide range of Council services directly to the customer (internally and externally) and seek to proactively resolve enquiries at the first point of contact. You will also take advantage of opportunities to try and resolve multiple enquiries (tell us once) at the same time helping the realisation of efficiency gains and enhancing the customer experience by encouraging the customer to self-serve by directing them to our website to complete e-forms.

You will be responsible for assisting in the maintaining of excellent customer satisfaction ratings and assisting in resolving customer enquiries via multiple channels including: face-to-face, telephone and email; assisting in the response to all internal and external enquiries which may include dealing with difficult and challenging situations, customers, clients, and contractors.

The working week is Monday to Friday, if you are successful, working hours will be discussed at the interview.

Requirements and Prospects

Qualifications required

Strong GCSE grades in Math and English would be preferred due to the nature of the role. All training will be provided throughout the apprenticeship course.

Skills required

  • Good written and oral communication
  • Ability to adapt your style to meet the needs of the individual, particularly for sensitive situations and aggrieved people
  • Ability to actively listen and use appropriate questioning skills to elicit required information
  • Ability to deal with customers holistically, providing a “tell us once” approach and, resolving multiple queries in one interaction
  • You are highly organised yet flexible to meet unforeseen demands in response to business needs.

Personal Qualities

  • Aspire to be the best you can be
  • Have an appetite for your own learning and development
  • Passionate about people and going the extra mile for everyone you meet
  • Able to multi-task and prioritise own workload
  • Positive and enthusiastic who enjoys working in a fast paced and dynamic working environment
  • Have an excellent telephone manner and enjoy interacting and building relationships
  • Use your initiative to solve problems
  • Maintain confidentiality when dealing with sensitive personal information.

Future prospects

Upon completion of the apprenticeship programme, the apprentice will have the opportunity to progress within the council and apply for positions within the organisation. South Cambridgeshire District Council are keen to aid your with your progression in yor career and wish to assist you in any way possible.

Additional Information

Training provided

Paragon Skills are one of the leading training providers in the country. We have the ENERGY & EXPERIENCE to give you the EDGE in kick starting your career. Our Personal Tutors will deliver outstanding teaching and learning to help ENERGISE you to complete your apprenticeship training and leave you confident to EXECUTE tasks to the highest standard. With this apprenticeship you will complete the following qualifications:

  • Level 2 Diploma in Customer Service,
  • Functional Skills in Maths & English,
  • Employment Rights and Responsibilities,
  • Personal Learning & Thinking Skills.

All training will be delivered in the work place with no requirement for day release to college. You will be mentored by experienced members of staff while developing your skills to a nationally recognised industry standard.

The current Apprenticeship National Minimum Wage (ANMW) is £3.70 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. PLEASE NOTE – candidates who meet the employer’s criteria will be put forward for interview as soon as possible, this means that the vacancy could be filled before the advertised closing date. Please apply today to avoid disappointment.

Paragon Skills - Learning Provider

Paragon Skills is one of the top 10 national training providers in the UK. We currently hold a Grade 2 “Good” Ofsted rating and are on a journey to Outstanding. We deliver Apprenticeships and a complimentary range of accredited work based programmes of learning for the services, Marine and automotive sectors.  97% of our apprentices would recommend us to a friend.  

Paragon Skills currently inspires over 3000 learners and supports 1500 employers in achieving their goals

For more information about this vacancy please contact Paragon Skills on 02392 006334 or email: (Ref ID:93794)
Paragon Skills

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