Service Support Apprentice - 17029

  • TELXL LIMITED
  • Redditch , Worcestershire
  • £6.59 per hour

The Service Support Apprentice must be technically competent with a flair for customer service. They will be able to work in high-pressure fast-paced environments. Being a team player and having excellent communication skills are also important. The Apprentice will gain valuable skills and experiences throughout the apprenticeship.

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  • GMFJ Reference
    94034
  • Wages
    £6.59 p/h
  • Hours
    35.00 per week
  • Date Posted
    04/01/2019
  • Start Date
    04/03/2019
  • Approx. Duration
    15 months

  • Location
    Redditch
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Employer
    TELXL LIMITED

Description

The Service Support Apprentice primary duties, core tasks and responsibilities will include but not be restricted to:  Actively working on the support issues  Providing telephone, email and portal based technical support on our suite of hosted Telecoms products   Liaising with our technical team to resolve customer faults and queries Logging and progressing customer faults or development requests in our internal ticketing system Working within agreed SLA's  Action porting requests  Awareness and involvement in monitoring of all layers of the network  Receive our monitoring alerts, be proactive on certain circumstances  Where the alerts are caused by customer operations be proactive in managing customers to resolving them  Incident management  Supporting the incident management process to ensure all P1 incidents and service affecting issues are resolved and concluded as per defined processes and within internal KPI’s

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 94034)

Passionate about customer service  Excellent communication skills Excited by technology Enjoys working in a small but close-knit team Team player  In addition to these traits, the following required skill sets are required: Core skills:   A demonstrated interest in IT and Telecoms based systems Excellent communication skills, both written and verbal, with a polite telephone manner An aptitude to interpret client queries/requirements, absorb and retain information quickly
Minimum of 5 GCSEs at grades D/3 and above (or equivalent).
Level 3 Infrastructure Technician apprenticeship standard, which includes:Functional skills in English, maths, and ICT (if applicable)Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Understanding of the cloud-based telecoms industry
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

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