Business Admin Apprentice - Customer Service Advisor - 17062

  • CMS SUPATRAK LIMITED
  • Swindon
  • £4.67 per hour

In this role, an apprentice will have the opportunity to gain important skills and experiences. The Customer Service Advisor will be responsible for the recording and first line management of all inbound service calls. These calls will be logged by phone, email and directly by the customers so good communication skills are essential.

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  • GMFJ Reference
    94044
  • Wages
    £4.67 p/h
  • Hours
    37.50 per week
  • Date Posted
    04/01/2019
  • Start Date
    04/03/2019
  • Approx. Duration
    15 months

  • Location
    Swindon
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    CMS SUPATRAK LIMITED

Description

Calls will be logged by phone, email and directly by the customers so good communication skills are essential. As well as first line management of service calls, the Customer Service Advisor will work closely with all departments ensuring that customers are up to date on progress of their calls within the agreed SLA’s. Main role:  Responsible for the recording of all service calls Ensure accurate entry and update of all service calls including customer contact record management Update customers on the progress of their service calls Customers must be updated in line with agreed Service Level Agreements Management of complaints Follow complaint and escalation process Service Engineer interaction All service calls must be logged accurately in the engineering system and where necessary, phone communication with Engineers is essential Customer KPI reporting. Compile and publish customer KPI reports to customer SLA’s Chase customer purchase orders and raise invoices where required Ensure that all chargeable service calls are invoiced and appropriate customer purchase orders have been received

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 94044)

Ability to work autonomously Self-motivated Commercial aware Strong communicator – verbal Strong communicator – written  Must use own initiative Accurate data entry skills Strong geographical knowledge-Awareness of UK and European geography is essential to manage the Engineers service calls Escalation – Ability to understand skill and ability limitations, as well as engage with other team members where appropriate to address requirements Personal organisation Time management  Adaptable to change Team player General administration  Microsoft Office Must have been in a similar role for a minimum of 12 months
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade D or above.
Approximately 3% of training takes place in the QA learning centre classroom. 17% is done in the workplace, through workplace units, face-to-face meetings with your QA Assessor, or developing your portfolio. The remaining time will be spent on your workplace activity.
Happy to work in a fast-paced technology environment  Shows evidence of having made changes to skills and approach to work to embrace current technologies and systems. Demonstrates a personal interest to 1 - further develop technical skills and understanding
Apprenticeship Progression  Apprentices are given the opportunity to consider working in various departments of the company once the apprenticeship has been completed.

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